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Forum Discussion
Service Action to Prevent PSU Failures in ReadyNAS NV/NV+
A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within t...
I live in Japan, but am not a Japanese speaker, so hopefully this can be sorted out online / by email without me having to call a Japanese support line.
Hello - may I suggest that you contact the US helpline? I realise this is an extra cost.
I went through the same PSU issue and, as I'm impatient, I called the US help line due to the problem happening when I was out of local support hours. The issue was so well known the US team was able to authorise an RMA very quickly (15 mins on the phone max including being transfered from front line to the tech team to the rma team).
I'm sure they will be able offer advice on an english support option in Japan too (I still had to contact local support to get the PSU sent once the RMA was approved)
Good Luck
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