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Forum Discussion
Service Action to Prevent PSU Failures in ReadyNAS NV/NV+
A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within t...
chirpa wrote: I added a note to your case authorizing the RMA, but I can't do anything about the lack of response time.
Thank you - very much appreciated. Will see if I can sweet-talk my secretary into calling the Japanese support line for me on Monday.
Update:
Have now spoken to the Japanese support line. They are saying because it is an Infrant branded unit they will not honour the RMA, but I can send the unit back for repair at a cost of Yen 20,000 (> $200 US). Given I can buy a brand new diskless NV+ in Japan for Yen 34,000 that seems unreasonable. I note that in the US the part seems to be available for around US$100 so if I cannot get the RMA may have to see if I can buy one online.
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