Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

I have a ReadyNAS NV with what appears to be a dead powersupply. It was purchased from Newegg.com in 2007 prior to Netgear acquiring Infrant. Upon calling Netgear support, the serial number / MAC Address (000D-A201-17D7) on my ReadyNAS wasn't allowing the customer support rep to register my device for support. I was asked to send an email to customer.service@netgear.com along with a photograph of the back of my ReadyNAS (w/ serial number) and my proof of purchase (Newegg Invoice). I sent the email as requested four days ago and have not received a response. Can someone please help me out with getting my ReadyNAS back on-line? Many thanks in advance for your help and support!

Update 12.22.2011 - I logged an online support case through the website and received assistance shortly thereafter. My power supply was replaced free of charge and I'm back up and running! Kudos to Netgear!