A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within the serial number range in the notice, please either download and install the add-on or perform the simple fan reversal procedure. We've seen a small percentage of our customers experiencing power supply failure and we want to avoid any downtime you may encounter due to an unnecessary RMA process.

If we don't care about the unit noise, is there a preferred solution between the fan reversal and the add on?

ggemelos wrote:If we don't care about the unit noise, is there a preferred solution between the fan reversal and the add on?We find the fan reversal solution to provide better cooling for the PSU. If you are adept at doing the fan reversal procedure, I would recommend that.

I checked and my serial number does not appear to be in the range. I did, however, recently replace my NV power supply with the fanless one.A few questions...Do I need to do anything?Can the power supply temperature be checked via FrontView?If the fan is reversed, won't it then be drawing dust directly in through the back, blowing it across the drives, and then depositing it on the back of the dust screen on the front grille?I was going to open a support ticket but never received the registration confirmation e-mail (tried two e-mail addresses). Thanks.

SJMarty wrote:I checked and my serial number does not appear to be in the range. I did, however, recently replace my NV power supply with the fanless one.A few questions...Do I need to do anything?Yes, since you've replaced with a fanless PSU, you should either install the add-on or reverse the fan.Can the power supply temperature be checked via FrontView?Unfortunately we don't have a sensor there.If the fan is reversed, won't it then be drawing dust directly in through the back, blowing it across the drives, and then depositing it on the back of the dust screen on the front grille?It's possible the dust may collect on the dust screen in the front and you would have to regularly vaccuum it or use an air spray occasionally to clear it -- similar to what you would do to the outside of the mesh when the fan pulling the air into the system. What you can do to avoid this is to remove the dust screen. Just open the door, use a needle or a tweezer to get ahold of the mesh and pull out carefully. This actually helps in lowering the disk temperature more, allowing the fan to operate at lower RPM longer before needing to kick it up due to heat.

After installing via local update and rebooting, I received this message in a pop-up window when I accessed via FrontView...This add-on (Enhance_NV_Thermal_Characteristics) does not apply to this system. [Thu Apr 19 21:25:53 EDT 2007]

Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

346 Replies

Replies have been turned off for this discussion

cycheng6868
Aspirant
Apr 03, 2008
cycheng6868 wrote:
Hi,

The agent said that they haven't received any notice about this case.

Kindly please contact Mr. Kevin Zhou at kevin.zhou@netgear.com.cn.

Francis Cheng

Is there any news about the replacement of PSU in HK please?

Francis
chirpa
Luminary
Apr 03, 2008
cycheng6868 wrote:
cycheng6868 wrote:
Hi,Kindly please contact Mr. Kevin Zhou at kevin.zhou@netgear.com.cn.

Is there any news about the replacement of PSU in HK please?
I sent an email to the agent about replacing the PSU the other day. I will follow up again with the managers.

cycheng6868 wrote:
Hi, The agent said that they haven't received any notice about this case. Kindly please contact Mr. Kevin Zhou at kevin.zhou@netgear.com.cn. Francis Cheng

cycheng6868

Aspirant

Apr 19, 2008

chirpa wrote:
cycheng6868 wrote:
cycheng6868 wrote:
Hi,Kindly please contact Mr. Kevin Zhou at kevin.zhou@netgear.com.cn.

Is there any news about the replacement of PSU in HK please?
I sent an email to the agent about replacing the PSU the other day. I will follow up again with the managers.

Hello,

2 weeks have passed. Any good news please?

Best Regards,
Francis

chirpa
Luminary
Apr 21, 2008
I will follow up with them again in the morning. Sunday evening still in USA.
redfive
Aspirant
Apr 30, 2008
Hi guys,
First let me compliment you guys on a great machine! Wish I could get one of the new 6 bay models!

I just bought an Infrant Readynas NV+ used and I've found that it falls within the serial # range:

000DA2013C28 (58552564776)

I've upgraded to the newest firmware and everything seems to be running fine. The fan seems to run at 2083 RPM according to FrontView. Is there anything else I should do? Should I call Netgear support to get a replacement? I'm kind of unsure and figured this would be the best place to ask. Thanks in advance for your help!

-redfive
mph1
Aspirant
May 05, 2008
Came home today to find my NV dead.

Looks like I'm within the serial # range (A201-17F1) so I presume I've hit this issue.

Can you please advise on what I should do next, and the likelihood of my data being intact?

Cheers,

-M
chirpa
Luminary
May 05, 2008
mph, Call the number in my signature below, they can setup an RMA to replace it. Your data should be fine.
mph1
Aspirant
May 05, 2008
thanks for the info & the prompt reply! cheers..

-M
darc87
Aspirant
May 05, 2008
Add me to the list as well. I called tech support this morning and received case no. 7093178. Spoke with a nice gentlemen who said he would pass the problem along to corporate to see what they could do. I have 2 other devices (NV and NV+) that seem to be fine so I am hoping this will remain an isolated incident. I really need this fixed ASAP and tried to just order a new supply online but nobody seems to have stock :roll:

darc87

I Called back today to follow up and Netgear is sending me a new PSU. Quite pleased with there support. Thanks guys.
mph1
Aspirant
May 08, 2008
Replacement received, installed and back up w/data intact.

Many thanks..

-M

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Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

346 Replies

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