A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within the serial number range in the notice, please either download and install the add-on or perform the simple fan reversal procedure. We've seen a small percentage of our customers experiencing power supply failure and we want to avoid any downtime you may encounter due to an unnecessary RMA process.

If we don't care about the unit noise, is there a preferred solution between the fan reversal and the add on?

ggemelos wrote:If we don't care about the unit noise, is there a preferred solution between the fan reversal and the add on?We find the fan reversal solution to provide better cooling for the PSU. If you are adept at doing the fan reversal procedure, I would recommend that.

I checked and my serial number does not appear to be in the range. I did, however, recently replace my NV power supply with the fanless one.A few questions...Do I need to do anything?Can the power supply temperature be checked via FrontView?If the fan is reversed, won't it then be drawing dust directly in through the back, blowing it across the drives, and then depositing it on the back of the dust screen on the front grille?I was going to open a support ticket but never received the registration confirmation e-mail (tried two e-mail addresses). Thanks.

SJMarty wrote:I checked and my serial number does not appear to be in the range. I did, however, recently replace my NV power supply with the fanless one.A few questions...Do I need to do anything?Yes, since you've replaced with a fanless PSU, you should either install the add-on or reverse the fan.Can the power supply temperature be checked via FrontView?Unfortunately we don't have a sensor there.If the fan is reversed, won't it then be drawing dust directly in through the back, blowing it across the drives, and then depositing it on the back of the dust screen on the front grille?It's possible the dust may collect on the dust screen in the front and you would have to regularly vaccuum it or use an air spray occasionally to clear it -- similar to what you would do to the outside of the mesh when the fan pulling the air into the system. What you can do to avoid this is to remove the dust screen. Just open the door, use a needle or a tweezer to get ahold of the mesh and pull out carefully. This actually helps in lowering the disk temperature more, allowing the fan to operate at lower RPM longer before needing to kick it up due to heat.

After installing via local update and rebooting, I received this message in a pop-up window when I accessed via FrontView...This add-on (Enhance_NV_Thermal_Characteristics) does not apply to this system. [Thu Apr 19 21:25:53 EDT 2007]

Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

346 Replies

Replies have been turned off for this discussion

chirpa
Luminary
Aug 24, 2009
Starlion, I can see your case (#10016717). Your serial number is in range, so support should put through the RMA.
Starlionblue
Aspirant
Aug 24, 2009
chirpa wrote:
Starlion, I can see your case (#10016717). Your serial number is in range, so support should put through the RMA.

Is this my hard drive issue? I solved that.

I installed the add-on a while ago. Anything else I need to do?
chirpa
Luminary
Aug 25, 2009
Looks like I had the case number confused from another customer. What is your ReadyNAS serial number?
Starlionblue
Aspirant
Aug 25, 2009
chirpa wrote:
Looks like I had the case number confused from another customer. What is your ReadyNAS serial number?

Hehe. Never mind that. What about my blood pressure? ;)

Anyway my serial is 000da2012---.
chirpa
Luminary
Aug 25, 2009
Okay, you are in range, give support a call and they can setup the RMA for you.
Starlionblue
Aspirant
Aug 25, 2009
chirpa wrote:
Okay, you are in range, give support a call and they can setup the RMA for you.

chirpa, thanks for taking the time but I have a couple of questions.

Sorry if I am dense here, but I have installed the add-on and the unit works fine. Is there anything else I need to do?

Will this require me giving up my ReadyNAS for a while? What about my data? Will I just be able to plonk my drives into a new unit or what?

Is the fact that my NV+ and I are in Hong Kong a problem? Do you have a local number I can use?
chirpa
Luminary
Aug 25, 2009
Did you move to Hong Kong from the USA awhile ago? Your registration lists you in Connecticut.

See the International Numbers link in my signature below for local regional numbers. Best to talk with support to see what options they have available regarding PSU or chassis replacements.

If the system is working fine, then you should be okay. This is only for systems that have failed.

chirpa wrote:
Starlion, I can see your case (#10016717). Your serial number is in range, so support should put through the RMA.

chirpa wrote:
Looks like I had the case number confused from another customer. What is your ReadyNAS serial number?

chirpa wrote:
Okay, you are in range, give support a call and they can setup the RMA for you.

Starlionblue

Aspirant

Aug 25, 2009

chirpa wrote:
Did you move to Hong Kong from the USA awhile ago? Your registration lists you in Connecticut.

See the International Numbers link in my signature below for local regional numbers. Best to talk with support to see what options they have available regarding PSU or chassis replacements.

If the system is working fine, then you should be okay. This is only for systems that have failed.

chirpa wrote:
Did you move to Hong Kong from the USA awhile ago? Your registration lists you in Connecticut. See the International Numbers link in my signature below for local regional numbers. Best to talk with support to see what options they have available regarding PSU or chassis replacements. If the system is working fine, then you should be okay. This is only for systems that have failed.

Ah ok thanks. Yes I moved 2 years ago but I guess I should have updated the listing. ;)

Thanks for your time.

chirpa
Luminary
Aug 25, 2009
If you login here: https://my.netgear.com/myNETGEAR/support.asp there should be a profile option, to update your current address information.
nomad1
Aspirant
Sep 12, 2009
My NV lost its PSU (No Lights or Fan). My SN is 000D-A201-03E9. Am I in range for a replacement? If so there a particular Ph# I need to call during Biz hours on Monday?

Thanks!

Forum Discussion

Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

346 Replies

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