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Forum Discussion
Unlocking encrypted RAID with USB disk
Hello, Apologies if this has been answered before. I couldn't find it here, nor it is mentioned in the manual: - What filesystem does the USB drive need to be? MS-DOS FAT / FAT32 surely doesn't...
No luck with ext3 either.
NetGear are very close to getting called and thanked for losing 10+ years of personal photos.
Discussion with attorneys on Monday.
Trying with an external HDD formatted with ext4.
The system is reading the disk.
And I can see the data.key there when logged to the NAS with SSH.
But it still says "Failed to activate encrypted volume data...."
I'm not completely sure what you are trying to do. Are you trying to re-create a USB "key" for unlocking your NAS volume because the old one is lost or non-fuctional? Those are normally FAT32. I wouldn't expect the format to matter as long as the key file is correct, but I don't use encryption. The key file does need to be in the root directory.
Assuming you do get this worked out, you really need a backup plan. Those 10 years of photos are certainly not completely protected on your NAS. There is an old IT saying: "If you only have one copy of something, you must not think it's important." For photos, cloud backup is often a good choice since retrieval speed is not normally critical.
FWIW, I agree with Sandshark on the need for backup.
Do you know what caused the old USB disk to fail? If there was a power failure that damaged the disk, then it is possible that the failure also caused issues with the RAID array.
You could also try paid netgear support (perhaps per-incident support) via my.netgear.com. If the key is correct and the RAID array isn't corrupted, they should be able to get the volume mounted. If the volume is corrupted, you'd need data recovery (and if the key file is wrong, then the data is unfortunately lost).
First of all, thanks to StephenB and Sandshark for the help and to Marc_V for replying to the other topic.
Sandshark I agree with you and the IT saying, but it's not really what I'd reply to an angry customer with ~30 GB of their client's data at stake.
StephenB The "old" USB disk was not gone, they just decided to "use it for something else". While I'd facepalm on that, I also agree that using a 3 TB external HDD just for the purpose of storing a 2,732 bytes encrypted key is not an optimal solution.
They had the encryption key copied from the USB disk, after it was created. They also had the e-mail sent from the NAS including the key (this is automatically sent after the encrypted volume is created). They were identical.
For what it's worth - I have also managed to recover the key from the external HDD. They had already repartitioned it but haven't really written any data on it so it was an easy task. It was identical to the ones above.
I'm guessing all of that could have been avoided by testing if the NAS could boot with the key on a new flash disk BEFORE using the current media for anything else. Oh well...
So what I did is:
- I attached the flash disk to a server running Gentoo.
- I zeroed the whole disk, first to last sector.
- I created a single partition and formatted it with/in ext3.
- I used dd to copy the file to the USB disk, as opposed to cp before.
Then it suddenly worked.
Compared to what I had done before, the differences were points 2 and 4.
It didn't make any sense, but it worked so as soon as the volume was unlocked and we were able to start copying data out of it, I ran out of there and started drinking ¯\_(ツ)_/¯
I'm meeting them later today. I don't know what their plan for the ReadyNAS is, but unless they plan to store the details about Ocean's 11's next hit, I will strongly **bleep** against using an encrypted volume. It's just not worth the potential headaches...
Anyway, thanks again.
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