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Guide

Apr 26, 2017

Solved

Upgrade to WD30EFRX drives is failing

ReadyNAS Ultra 2

RAIDiator 4.2.30 (Latest)

My old 3TB Seagates are failing so I am trying to replace them with WD WD30EFRX drives. The drives are supported according to the HCL (https://kb.netgear.com/20641/ReadyNAS-Hard-Disk-Compatibility-List?cid=wmt_netgear_organic) but they sure seem as though as they are not supported. I can hotswap drive 2 with a WD and let it rebuild the array against the old Seagate, but when I put a WD in slot 1, it won't start up. I just get the nas-XX-XX-XX boot prompt on port 23.

This is getting a bit urgent as I am getting more and more SMART errors on the old drives. Can someone please help me?!?!?

Hard Disk

meisner
May 04, 2017
Solutions to my original problem are spread out across multiple posts:
- Do a factory reset:
https://community.netgear.com/t5/ReadyNAS-Hardware-Compatibility/Upgrade-to-WD30EFRX-drives-is-failing/m-p/1272920#M15811
- I think using dd or hdparam is very useful:
https://community.netgear.com/t5/ReadyNAS-Hardware-Compatibility/Upgrade-to-WD30EFRX-drives-is-failing/m-p/1276065#M15858
- But I also feel the discovery I made was critical:
https://community.netgear.com/t5/ReadyNAS-Hardware-Compatibility/Upgrade-to-WD30EFRX-drives-is-failing/m-p/1276086#M15859

Thanks to all that helped out. Restore is complete and I have been running a couple of days now with the new drives. I even powered down to move the ReadyNAS into its permanent location.

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StephenB
Guru - Experienced User
Apr 26, 2017
The WD30EFRX do work (I have 6 in my Pro-6).

Perhaps one of them is DOA? Did you try testing the one in slot 1 with WDC's Lifeguard program?

If the one in slot-2 has synced, you can try powering down, removing the seagate, and then see if it boots.
- meisner
  Guide
  Apr 26, 2017
  I have not tried the Lifeguard program. Should I use that prior to expecting the drives to work in the ReadyNAS?
  
  >> If the one in slot-2 has synced, you can try powering down, removing the seagate, and then see if it boots.
  
  I did exactly that last night and it just went to the nas-XX-XX-XX boot menu (seen via telnet).
  
  If I run the Seagate in slot 1 and either WDs in slot 2, it syncs. If I remove the Seagate, I get the boot menu only. I also tried just one of the WDs in slot 1 and that didn't work either.
  - StephenB
    Guru - Experienced User
    Apr 26, 2017
    meisner wrote:
    
    I have not tried the Lifeguard program. Should I use that prior to expecting the drives to work in the ReadyNAS?
    
    Sometimes drives are DOA, so I do run it if I have the time.
    
    meisner wrote:
    
    If I run the Seagate in slot 1 and either WDs in slot 2, it syncs. If I remove the Seagate, I get the boot menu only. I also tried just one of the WDs in slot 1 and that didn't work either.
    
    I suggest a full backup of the data (esp. since the Seagates are failing).
    
    Then shut down the NAS, put in both the WDs, and do a factory reset from the boot menu. That will do a clean factory install. If that works ok, then reconfigure the NAS and restore the data from the backup.