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Volumns and Performance tab blank
The NAS is up, operational and accessible but for some reason the Volumns and Performance tabs are blank. I can refresh the page, clear browser cache and even tried different browsers (Firefox, Ch...
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Have you tried doing an OS reinstall? Please see link below, make sure to have a backup of your data. This should not affect data but it is always recommended to do backup before doing anything.
HTH
Hi Marc,
Thanks, I haven't yet, I was hoping for a different solution.
Just worried I do the reinstall and there's still no tabs and I can't reconfigure the disks to move data back, i'll have bricked the box.
The unit is EOL so I assume I can't purchase extended warranty and open a case ?
Regards
Kevin
What model NAS do you have?
Kernboy wrote:
Just worried I do the reinstall and there's still no tabs and I can't reconfigure the disks to move data back, i'll have bricked the box.
I don't think that's likely. The OS reinstall just updates the OS on the disks from the flash memory install image, and resets a couple of configuration items:
- admin password changed back to password
- network configuration reset to DHCP with no bonding
- volume quota (on the volume settings wheel) turned off.
Note the OS reinstall shouldn't affect your data (but you should make a backup now if you don't already have one).
Are you seeing any signs of a full root in the web ui? You could check this with putty also. A full root can result in corrupted configuration files, which can create a number of odd symptoms. An OS reinstall won't help in this case.
BTW, one alternative is to do a factory reset, and just rebuild the NAS from scratch. If you have a spare disk, you could do a test run (power down, remove the disks - labeling by slot, install the spare, power up using the boot menu to do the factory reset). If the NAS works normally, then the flash in the NAS is fine, and it is safe to do the factory reset on the operational disks.
Hi Stephen,
It's an RN104 running 6.10.8, the problem's been around for a few upgrades so it wasn't 6.10.8 which caused it.
I'm using 1TB drives in RAID5 so a 3TB disk should cover a copy of the data before attempting anything.
What do you mean when you say "any signs of a full root in the web ui" and how could I check via putty ?
Ya, sorry, I was thinking of the factory reset earlier.
When you mention using a factory reset on a spare disk, does that mean the current RAID conf is based on the existing 4 disks in the unit ?
Could I test a factory reset on a single disk, power it down, reinstall the 4 original disks in the correct order and then start it up, keeping the current data intact ? I assumed a factory reset would wipe any knowledge of the data even if the disks had been removed.
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