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cduggins's avatar
cduggins
Guide
Dec 28, 2022
Solved

windows 11 cannot login to NAS 316

I cannot login to NAS from windows 11 or map a drive. I can ping the NAS from command prompt in window. Can login to NAS from browser. Have checked settings and don't know where to start again.  ...
  • StephenB's avatar
    StephenB
    Dec 30, 2022
    cduggins wrote:

     

    I changed the password back to the default

    and with the space problem resolved.  it mapped the drive.

    Great.  This should also work from File Explorer with the same credentials.  Shares can also be mapped with normal NAS user credentials.

StephenB's avatar
StephenB
Guru - Experienced User
Dec 29, 2022
cduggins wrote:

I cannot login to NAS from windows 11 or map a drive.

I can ping the NAS from command prompt in window.

 

Try entering these two commands from CMD:

 

net use * /del /y
net use t: \\nas-ip-address\data /u:admin nas-admin-password

of course using the real NAS IP address and admin password.  Be careful with the spaces and the two different slash characters.

 

The first command terminates any open SMB sessions; the second attempts to map the NAS data volume to drive letter T.

 

cduggins's avatar
cduggins
Guide
Dec 29, 2022

get system error 67 cannot find name

 

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Dec 29, 2022
    cduggins wrote:

    get system error 67 cannot find name

     

    Did you use the correct IP address?

     

    Also,

    • are you using X-RAID?
    • have you changed the NAS admin password?
    • cduggins's avatar
      cduggins
      Guide
      Dec 29, 2022

      used correct IP and haven't changed password

      I think I am used x-raid from the description I found on it...but maybe not.

      I recently added larger drives and each drive I had to format then the NAS did it's thing in backing the data up to the new disk.

      Where or how can I know if I am using X-RAID?

       

      also I followed all the error 67 fixes and none worked.

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Dec 29, 2022
        cduggins wrote:

        used correct IP and haven't changed password

        If the admin password is set to password, the command above won't work.  You could change the admin password and try again.  Or change the second command to use \\nas-ip-address\sharename (using a share that exists on your NAS).

         

        cduggins wrote:

        Where or how can I know if I am using X-RAID?

         

        If there is a green stripe on the X-RAID control on the volume tab of the NAS web ui, then you are using X-RAID.

         

        If you are using X-RAID, then the volume name is Data.  If you are using FlexRaid, then the volume name is likely different - and you'd need to modify the command above to use the real volume name instead of \Data. 

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