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blue_max1's avatar
blue_max1
Aspirant
Oct 18, 2012

Wrong model number - possible?

Hi all,
Just a curiosity really...

I have an rma on an NVX and received a replacement business model (pro4).

However, on booting up, the model reports itself as an ultra plus. It does it on the device and in front view. Teaming is not available, so it clearly is not a pro4.

However, the unit looked brand new. The box proclaimed pro4, the serial on the box and on the unit match. It also matches the rma model (RNDP4000-100EUS) and serial.

Is this rare? Seems something has gone very wrong somewhere.

I'd just say I have been extremely happy with the customer service and fully expect it to be sorted out tomorrow (only just found out), but just wondered how widespread this is. Anyone got a better model than they were lead to expect?

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