Wrong model number - possible?

SobeUK wrote:
Wow this was luck finding this thread. I too have had an issue with my NVX which Netgear have very kindly done an RMA for this week. They have sent a Pro4. So in brief what is the difference between the NVX and Pro4?

NVXis 32-bit and Pro 4 is 64-bit. Pro 4 replaced the NVX in the ReadyNAS lineup. As the Pro 4 is 64-bit (has 64-bit CPU vs 32-bit CPU in the NVX) it should be more future proof. It's a nice upgrade for you.

SobeUK wrote:
Currently I am awaiting the Tech Support to check the firmware before I install as they hae recommended we start with the same firmware as we had in the NVX so that we should be able to simply slot the disks in and retain all the data. No real issue if we cannot as it is all backed up.

O.K. Out of interest what firmware were you running on the NVX?

SobeUK wrote:
So it sounds like a few NVX have failed.

With the number out there that's hardly surprising. Some units are going to fail with any product. As the NVX has no longer been in production for some time now and not all RMA'd devices can be refurb'd it's not surprising that a Pro 4 was given as a replacement.

SobeUK wrote:
Thgis one is two years old and ahs failed twice this year (hence the replacement). Basically a bay failed stating the disk had failed and the a second would follow, which causes the NVX to go into LifeSupport.

So there was a disk failure in the same bay twice this year or do you mean this is your second RMA replacement unit?

Do you mean that it reported that *if* a second drive failed the NVX would go into life support mode?

On the NVX I was running Firmware 4.2.21

The short history was.

Back in June I upgraded the HDDs to 4x2Tb drives. After the fourth was hotswapped in (over several days to allow for sync) the NVX stated that drive three failed. A few hrs later the NVX stated that drive four had failed and the NVX went into LifeSupport mode. The netgear technitian managed to get the array back on line to allow for a backup to be taken (even though I already had one). Netgear stated that the drive three disk needed to be replaced, so that was done under warantee. It then became apparent that we would have to re-build from scratch.

All then went well until the other week when the NVX stated that drive three had failed. This was just after moving about 200 photos to the unit. In the degraded state a backup was run, however during the backup the fourth bay stated that disk failed and the backup subsequently failed and the unit went into LifeSupport mode. Netgear kindly stated that they would replace the unit. In the mean time they got the array up and running, which allowed me to take a backup. So thankfully it looks like I have not lost any photos (fingers crossed).

I did find it amusing that when I raised the ticket stating that the unit was in LifeSupport mode, first line support asked me for the log files. Not once but twice. In LifeSupport you cannot access the GUI and so cannot access the log files. I'm sure you can access via SSH, but that is what tech support is for.