If you're having problems getting ReadyNAS Photos to work, see if any of the following tips will help.1. If you are in User or Domain security mode, and you don't have "public" or "guest" access enabled for the [media] share, you will need to specify a login and password to connect from the ReadyNAS Photos desktop software. The login and password should be what you would normally use to connect to the [media] share.2. If you are in Share security mode, and you have a password set for the [media] share, when connecting from the ReadyNAS Photos desktop software, leave the login field blank, and enter the share password.3. If you are in User or Domain security mode, and you are an account on the ReadyNAS with the same user name but a different password as what you are using on your PC, you will need to change the password to be the same.4. Make sure [media] share has read/write privileges over CIFS.5. If you have installed a pre-release version of RAIDiator that had ReadyNAS Photos support (shame on you since we never really released it ;-) ), and you're having problems with the READYNASPHOTOS database, you will need to remove the ReadyNAS Photos add-on, and re-install the add-on from here.

Yoda,I have just installed firmware version 4.01c1-p1 and enabled the ReadyNAS Photos. I can import photos, have created and shared an album and got the email to view the album. However, when i click on the link, it tells me that my user account is offline. I have guest access enabled for the Media share and have also tried the steps you outline. I am logged into the ReadyNAS desktop software, same result. Any ideas on why it keeps telling me that my user is offline? I have attempted to sniff the IP packets to search for ports that might be blocked in my firewall, however in other form notes they seem to indicate that opening ports is not necessary. Any other thoughts? Thanks!

BusaBoy wrote:Yoda,I have just installed firmware version 4.01c1-p1 and enabled the ReadyNAS Photos. I can import photos, have created and shared an album and got the email to view the album. However, when i click on the link, it tells me that my user account is offline. I have guest access enabled for the Media share and have also tried the steps you outline. I am logged into the ReadyNAS desktop software, same result. Any ideas on why it keeps telling me that my user is offline? I have attempted to sniff the IP packets to search for ports that might be blocked in my firewall, however in other form notes they seem to indicate that opening ports is not necessary. Any other thoughts? Thanks!Try downloading the addon from http://www.readynas.com/addons (4.1) page and installing that.

Hi, newbie here. Just got my top whack RNR4410 4TB ReadyNAS rack mount jobbie and am consolidating my files and learning how to use it. The Photos feature is very exciting, considering I do part time photography and have accounts on SmugMug and Flickr.I have a fast internet uplink, so I am very curious on using the NV instead of (or as well as) the commercial services.Firstly can you point to a URL describing what this does exactly? Or even not exactly :D So far I think, it should allow external access, and it creates downsized versions of jpg files.Some simple questions, which may be answered eslewhere(?) include:1) What do I need to do on my NAT Router to allow access from outside?2) Can I choose who can see what? By group or user id, eg parents can see family photos, but not the public.3) What control or choice do I have over the templates and logos?4) On first look, it seems that the gamma was way over contrasty, is the user setable?5) Can I leverage the second network port for external access? Perhaps route external requests to here?6) If I have a static external IP, can that be useful?Thanks heaps. This is a really exciting piece of kit!ps: I've loaded a few photos. Imported them into an album and then shared them to my user id.I then remote connected to a customer's PC using LogMeIn, and installed the ReadyNAS Photos java app, and logged in, but couldn't connect to my home NAS. Any clues?

You shouldn't need to mess with your router. Photos are only shared to the folks you invite, so these folks can always see the album you had shared unless you remove the shared album. You can find out more info here if you haven't already looked.With regard to it not working, try getting the latest add-on image from here and re-install the add-on.

Tnx! I downloaded the app only yesterday, so it should be reasonably up to date. I am still in Discovery mode.

ReadyNAS Photos troubleshooting tips

107 Replies

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ablevy
Aspirant
Nov 03, 2008
I just recently installed Version 1.1. I am trying to set up my wife to be able to run Ready NAS photos. I have her set up to log in, but when I try to create an album i get the error message " cannot create directory \\192.168.1.150\media\pictures\ellenjo\filename". When I look in pictures the directory Ellenjo is already there but empty. I get this message whether I try to add the album from her C drive or copy the files first to the NAS from her machine and then try to create the album. I also get the same answer if I try to do it under my user name from her machine. CIFS is enabled and the media share is setupu with read/write enabled.

On another note, I don't really like the way REadyNAS photos doesn't have any flexibility in the way it imports photos. I had all my photos set up as a series of directories. I really don't want them nested under user names. If we aren't going to have that flexibility under ReadyNas Photos, I will just import them manually. Under those circumstances, I don't want them duplicated to my user subdirectory under pictures.

Thanks

Alan

minerva

Aspirant

Oct 29, 2008

wongmkw wrote:
Ok, everything went fine up until I tried to share the test files with my email accounts. I received this error: Error: com.pramati.bfly.mail.api.templates.MailTemplateObject.(Ljava/lang/String;Ljava/lang/String;)V

wongmkw wrote:
Ok, everything went fine up until I tried to share the test files with my email accounts. I received this error: Error: com.pramati.bfly.mail.api.templates.MailTemplateObject.(Ljava/lang/String;Ljava/lang/String;)V

Upgrade to ReadyNAS Photos 1.1 version was not complete, rendering this installation of ReadyNAS Photos in a inconsistent state. Uninstalling and then re-installing 1.1 version fixed this.

minerva
Aspirant
Oct 29, 2008
Sending you a private message.
wongmkw
Aspirant
Oct 29, 2008
Ok, everything went fine up until I tried to share the test files with my email accounts. I received this error: Error: com.pramati.bfly.mail.api.templates.MailTemplateObject.(Ljava/lang/String;Ljava/lang/String;)V

anyone have any ideas about this?

Thanks,
Michael
wongmkw
Aspirant
Oct 29, 2008
Hey Everyone,
Thanks for the help. It was CIFS (line 4) and line 2 that did the trick. I read the post so many times and I think the thing that threw me off was just that second login screen didn't make sense to me and since I couldn't get any user or password to work, I just thought I was using the wrong user name and password the whole time. I wasn't running CIFS because I don't need win access. I will be trying my first album out tonight.
Thanks!
minerva
Aspirant
Oct 27, 2008
Hi Michael,

In the second screen after login, ReadyNAS Photos software attempts to connect to the 'media' share on your ReadyNAS device. You will need to provide user name/password here depending on how you have set up the security for media share.

Please do take a look at Yoda's first post in this thread.

-minerva
ablevy
Aspirant
Oct 26, 2008
I'm having a similar problem. In your case though it might be because the password for Readynas Photos isn't the same as that for the share. Take a look at Yoda's first post in this thread.

Alan
wongmkw
Aspirant
Oct 25, 2008
I am having trouble just logging in. I get past the first login screen fine. The second screen, where you pick the ReadyNAS to connect to, I cannot connect.

I tried clicking plain connect and I get "Error: Unable to connect to ReadyNAS device. Please make sure your ReadyNAS is powered on and it is connected to the Network. Make sure you have entered the right name or the I.P address for the device."

So I tried to enter a user name and password and I get "Invalid Credentials."

I tried using the user name and password from ReadyNAS Photos and I tried user name and password from the share.

I have no clue what I am doing wrong. Any information would be greatly appreciated.

Thanks,
Michael
gotztofly
Aspirant
Aug 23, 2008
what I am trying to do is install the software on my home computer, not at the office where the nas is. I want to manage the albums etc from somewhere else. I can go and view the published ones from home by going to that site. There has to be a port to open to allow me to do this.

Thanks
Arr_MiHardies
Aspirant
Aug 23, 2008
i didn't need to forward any ports. to view the photos, you don't use the address of the readynas, which won't work outside of the network it is connected to. you need to visit [yourusername].readynasphotos.com to view your photos.

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ReadyNAS Photos troubleshooting tips

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