If you're having problems getting ReadyNAS Photos to work, see if any of the following tips will help.1. If you are in User or Domain security mode, and you don't have "public" or "guest" access enabled for the [media] share, you will need to specify a login and password to connect from the ReadyNAS Photos desktop software. The login and password should be what you would normally use to connect to the [media] share.2. If you are in Share security mode, and you have a password set for the [media] share, when connecting from the ReadyNAS Photos desktop software, leave the login field blank, and enter the share password.3. If you are in User or Domain security mode, and you are an account on the ReadyNAS with the same user name but a different password as what you are using on your PC, you will need to change the password to be the same.4. Make sure [media] share has read/write privileges over CIFS.5. If you have installed a pre-release version of RAIDiator that had ReadyNAS Photos support (shame on you since we never really released it ;-) ), and you're having problems with the READYNASPHOTOS database, you will need to remove the ReadyNAS Photos add-on, and re-install the add-on from here.

Yoda,I have just installed firmware version 4.01c1-p1 and enabled the ReadyNAS Photos. I can import photos, have created and shared an album and got the email to view the album. However, when i click on the link, it tells me that my user account is offline. I have guest access enabled for the Media share and have also tried the steps you outline. I am logged into the ReadyNAS desktop software, same result. Any ideas on why it keeps telling me that my user is offline? I have attempted to sniff the IP packets to search for ports that might be blocked in my firewall, however in other form notes they seem to indicate that opening ports is not necessary. Any other thoughts? Thanks!

BusaBoy wrote:Yoda,I have just installed firmware version 4.01c1-p1 and enabled the ReadyNAS Photos. I can import photos, have created and shared an album and got the email to view the album. However, when i click on the link, it tells me that my user account is offline. I have guest access enabled for the Media share and have also tried the steps you outline. I am logged into the ReadyNAS desktop software, same result. Any ideas on why it keeps telling me that my user is offline? I have attempted to sniff the IP packets to search for ports that might be blocked in my firewall, however in other form notes they seem to indicate that opening ports is not necessary. Any other thoughts? Thanks!Try downloading the addon from http://www.readynas.com/addons (4.1) page and installing that.

Hi, newbie here. Just got my top whack RNR4410 4TB ReadyNAS rack mount jobbie and am consolidating my files and learning how to use it. The Photos feature is very exciting, considering I do part time photography and have accounts on SmugMug and Flickr.I have a fast internet uplink, so I am very curious on using the NV instead of (or as well as) the commercial services.Firstly can you point to a URL describing what this does exactly? Or even not exactly :D So far I think, it should allow external access, and it creates downsized versions of jpg files.Some simple questions, which may be answered eslewhere(?) include:1) What do I need to do on my NAT Router to allow access from outside?2) Can I choose who can see what? By group or user id, eg parents can see family photos, but not the public.3) What control or choice do I have over the templates and logos?4) On first look, it seems that the gamma was way over contrasty, is the user setable?5) Can I leverage the second network port for external access? Perhaps route external requests to here?6) If I have a static external IP, can that be useful?Thanks heaps. This is a really exciting piece of kit!ps: I've loaded a few photos. Imported them into an album and then shared them to my user id.I then remote connected to a customer's PC using LogMeIn, and installed the ReadyNAS Photos java app, and logged in, but couldn't connect to my home NAS. Any clues?

You shouldn't need to mess with your router. Photos are only shared to the folks you invite, so these folks can always see the album you had shared unless you remove the shared album. You can find out more info here if you haven't already looked.With regard to it not working, try getting the latest add-on image from here and re-install the add-on.

Tnx! I downloaded the app only yesterday, so it should be reasonably up to date. I am still in Discovery mode.

ReadyNAS Photos troubleshooting tips

107 Replies

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mullinsworld
Aspirant
Jun 15, 2009
I just setup my ReadyNAS Duo. RAIDar 4.1.3 - downloaded ReadyNAS Photos 2.2. When I launch the app it opens the brower to a localhost.com and hangs. Any ideas for this total newbie?

Thanks
shumbies
Aspirant
Jun 02, 2009
Spot on Minerva,

Really appreciate your help, thank you.

All systems GO! :D

Cheers

Gavan
minerva
Aspirant
Jun 01, 2009
shumbies wrote:
C:\Windows\system32>ping localhost

Pinging shumbies-PC [::1] from ::1 with 32 bytes of data:
Reply from ::1: time<1ms

Looks like localhost is not resolving to any I.P. Address.

Can you see if my reply to a previous posting here will help ?
shumbies
Aspirant
Jun 01, 2009
Hi Minerva,

Thanks for the prompt response.

minerva wrote:
Do you see the ReadyNAS Photos icon in the System tray ?

No
minerva wrote:
Do you have Javascript enabled in your browser ?

Yes
minerva wrote:
Can you copy and paste here what running cmd

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping localhost

Pinging shumbies-PC [::1] from ::1 with 32 bytes of data:
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms

Ping statistics for ::1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
minerva
Aspirant
Jun 01, 2009
Hi Gavan,

Do you see the ReadyNAS Photos icon in the System tray ?

Do you have Javascript enabled in your browser ?

Can you copy and paste here what running cmd

ping localhost

return ?

-minerva
shumbies
Aspirant
May 30, 2009
Hello,

Newbie Photo dude here!

I am having trouble installing the ReadyNAS Photo application on my PC with the following NAS.

Model: ReadyNAS Duo [X-RAID]
Firmware: RAIDiator 4.1.5 [1.00a043]
Memory: 256 MB [2.5-3-3-7]

I have enabled the ReadyNAS Photo on my NAS, and when I go to install the software and the last webpage comes up I get:

Failed to Connect
The connection was refused when attempting to contact localhost.
Though the site seems valid, the browser was unable to establish a connection.
* Could the site be temporarily unavailable? Try again later.
* Are you unable to browse other sites? Check the computer's network connection.
* Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.

The address in the Browser is http://localhost/readynas

Tried a number of times...

What am I missing??

Any help much appreciated.

Gavan

"
minerva
Aspirant
May 07, 2009
Hi wobo,

ReadyNAS Photos cannot connect to the NAS over the Internet. NAS has to be in the same LAN as the PC from which you are using ReadyNAS Photos.

-minerva
wobo1
Aspirant
May 07, 2009
Hi!

Trying to make ReadyNAS Photos on my ReadyNAS Dou available externally.
That means I will be able to update albums and such things from anywhere using my laptop and an internet connection.

Trying to connect to it at work right now. Get invalid credentials however I try.

I have the latest ReadyNAS photos addons, it is online.
Got the latest ReadyNAS Photos desktop application.

Dunno what to do now.
Got the media share so it have read/write with CIFS.
It also is http/s read only with exception to my account which have allowed user access.

Do you need to configure router/firewall in some way that I don't know?

//wobo
minerva
Aspirant
Apr 22, 2009
Re: Duplication of photos

Please see my answer to the same question here : viewtopic.php?f=58&t=26040
minerva
Aspirant
Apr 22, 2009
Re : User offline problem :

* Make sure you have the latest version of the ReadyNAS Photos Add on installed on the your ReadyNAS. You can download the latest version of the Add on here : http://www.readynas.com/?page_id=617. If you did not have the latest version of the Add-on upgrade to this version.
* After upgrading to the new version of add-on, if you are still experiencing the user offline problem the please check the following.

Is your NAS setup with DHCP IP or Static IP? If static, do you have a Gateway and DNS setup under Network>Global Settings.
Do you have System>Alerts Contacts setup as well, and receive those (you can Send a Test message there as well)?
Also, does the 'Check for Updates' under System>Update work, or report connection problems?

These things will help us narrow down any connection issues your NAS has with reaching the Internet.

For the shared photos to be accessible, your ReadyNAS should stay connected to the internet.

-minerva

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ReadyNAS Photos troubleshooting tips

107 Replies

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