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Tutor

Oct 01, 2016

Solved

Windows 10 won't access shares

I have a netgear ReadyNas Ultra 4.

It's been working like a charm until a couple of days ago.

At first i thought it was the nas itself as i could not access the nas through Explorer from any of the two PCs i tried. Accessing it through anything else than the Explorer works fine (like android file browser / or some streaming service)

I've read some threads telling users to turn off and on the CIFS, did this but with no luck. I even went as far as to do a factory reset.

As it still did not fix the problem I started realizing it might not be the NAS at all. I found my old laptop with win7 and tried to connect with that one. It worked.

Now I've had win10 for a long time, so why it happened just now i'm not sure about.
It might be an update? Or some settings to the network sharing or something that made it fail?

I found a thread that seemed to be the same problem (about a year old), but I get access denied when trying to "Go to solution" on that one.

For the record there are NO passwords or usergroups added to the NAS. It is open for all on the network (closed LAN without internett access).

Does anyone know what i can do to regain access to the nas through my win10 PCs?

Thanks in advance!

I did find a solution.

Why it suddenly stopped working, i have no idea, but this worked for me:
https://forum.synology.com/enu/viewtopic.php?f=49&t=98792#p385856

From the post:

My solution:
- Launch the "Credential Manager" in Windows 10 (search for it in the start menu)
- Open "Windows Credentials"
- Click "Add a Windows credential"
- Internet or Network Address: \\servername (replace with the Netbios-name of your cloudstation, or use IP)
- User name: servername\username (replace with netbios-name and the username you are connecting with)
- Password: Self-explanitory

In theory I should not need to connect with a username/password, but just using my admin credentials (same as i use when i log on to the admin-panel for the NAS) it worked.

3 Replies

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Sandshark
Sensei - Experienced User
Oct 01, 2016
If this is only on one computer and you are not being prompted for a user name and password, then you may have inadvertently stored the wrong info in the Windows password cache. Open a command prompt with admin privilages and enter rundll32.exe keymgr.dll,KRShowKeyMgr. That will open the Stored User Names and Passwords box. Remove or correct the ReadyNAS credentials and try again.
- minde281
  Tutor
  Oct 01, 2016
  Thanks for the quick reply.
  
  It is for two computers (both has win10 and are logged in with the same user).
  I tried running the command, but can't seem to find anything with any ReadyNAS credentials:
  
  I'm unsure if the error happened after a windows update, or it happened because i got a new PC with win10 and registered it with the same email as the first one, or something else.
  The error i get is this:
  - minde281
    Tutor
    Oct 02, 2016
    I did find a solution.
    Why it suddenly stopped working, i have no idea, but this worked for me:
    https://forum.synology.com/enu/viewtopic.php?f=49&t=98792#p385856
    
    From the post:
    My solution: - Launch the "Credential Manager" in Windows 10 (search for it in the start menu) - Open "Windows Credentials" - Click "Add a Windows credential" - Internet or Network Address: \\servername (replace with the Netbios-name of your cloudstation, or use IP) - User name: servername\username (replace with netbios-name and the username you are connecting with) - Password: Self-explanitory
    In theory I should not need to connect with a username/password, but just using my admin credentials (same as i use when i log on to the admin-panel for the NAS) it worked.