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Forum Discussion
3 drive failures w/in 10 days of 4.2.22 upgrade? #19570015
Within two days of upgrading my Ultra 6 with 6 2 TB drives in it to 4.2.22, it marked a drive dead. I always keep a spare so I swapped the drive out and completed a cross-ship RMA with Seagate. Befo...
Interesting thread. My support case is #19802005
I have had an NV+ that I upgraded to 4.1.10 immediately after upgrade fail 2 drives (both seagates) - I assumed it was drive failures detected during upgrade, opened a support case #19599552, replaced the drives (4 x Seagate Barracuda 7200.11 ST31500341AS) with 4 x WD20EARX drives. All the ST31500341AS then tested OK with SeaTools though two of them show SMART errors for reallocated sectors. In general I was happy that the drives were failing due to old age...
I then decided I needed better protection (dual redundancy and a local NAS backup rather than just an off-site one), bought an Ultra 6 Plus which I upgraded to 4.2.22 which has since had at least 5 drive failures. Initially I loaded the new NAS with the original disks from the NV+ (since they'd tested OK and since the NAS was empty and available for testing) and with 2 brand new ST31500541AS drives. One of the new drives failed during initial build of the volume but then tested OK when the NAS rebooted and the volume built OK. Since then I've had multiple drive failures with the seagate drives. I've switched 3 of them out for Western digital reds and they seem OK at present. The seagates keep failing and it's multiple drives at once showing faults - case number for this is #19802005.
I've just had the Ultra 6 Plus RMA'd but it's still running 4.2.22 (updated it this morning as it wouldn't operate correctly at the 4.1.13 that it had shipped with) and now I've had just had it fail 2 drives (in succession, not at once) (I'm reusing the seagates which still pass SeaTools as I'm waiting for more western digitals to arrive) .
Support have (this time only) been pretty poor apart from organising the RMA. The guy isn't in my time zone so I can only get more than one question answered if I stay up til 4am, he doesn't seem to read my messages, etc.
Can't believe there are so many other people suffering the same problem.
I simply can't understand how three drives at once can come up with command timeouts and spin retries, it just seems too far fetched that they all fail simultaneously.
I may try a downgrade tomorrow...
The "new" device (which claims to be a Pro Business Edition rather than the Ultra 6 Plus that it should have been and which the box says it is) has BIOS of "10/03/2008 FLAME6-MB V1.6", so I suppose that's a problem too? If so why send it to me as a new machine if it has an old BIOS???
If anyone wants the actual failure details I have it mostly documented now, sorry, ranting a bit here!
I have had an NV+ that I upgraded to 4.1.10 immediately after upgrade fail 2 drives (both seagates) - I assumed it was drive failures detected during upgrade, opened a support case #19599552, replaced the drives (4 x Seagate Barracuda 7200.11 ST31500341AS) with 4 x WD20EARX drives. All the ST31500341AS then tested OK with SeaTools though two of them show SMART errors for reallocated sectors. In general I was happy that the drives were failing due to old age...
I then decided I needed better protection (dual redundancy and a local NAS backup rather than just an off-site one), bought an Ultra 6 Plus which I upgraded to 4.2.22 which has since had at least 5 drive failures. Initially I loaded the new NAS with the original disks from the NV+ (since they'd tested OK and since the NAS was empty and available for testing) and with 2 brand new ST31500541AS drives. One of the new drives failed during initial build of the volume but then tested OK when the NAS rebooted and the volume built OK. Since then I've had multiple drive failures with the seagate drives. I've switched 3 of them out for Western digital reds and they seem OK at present. The seagates keep failing and it's multiple drives at once showing faults - case number for this is #19802005.
I've just had the Ultra 6 Plus RMA'd but it's still running 4.2.22 (updated it this morning as it wouldn't operate correctly at the 4.1.13 that it had shipped with) and now I've had just had it fail 2 drives (in succession, not at once) (I'm reusing the seagates which still pass SeaTools as I'm waiting for more western digitals to arrive) .
Support have (this time only) been pretty poor apart from organising the RMA. The guy isn't in my time zone so I can only get more than one question answered if I stay up til 4am, he doesn't seem to read my messages, etc.
Can't believe there are so many other people suffering the same problem.
I simply can't understand how three drives at once can come up with command timeouts and spin retries, it just seems too far fetched that they all fail simultaneously.
I may try a downgrade tomorrow...
The "new" device (which claims to be a Pro Business Edition rather than the Ultra 6 Plus that it should have been and which the box says it is) has BIOS of "10/03/2008 FLAME6-MB V1.6", so I suppose that's a problem too? If so why send it to me as a new machine if it has an old BIOS???
If anyone wants the actual failure details I have it mostly documented now, sorry, ranting a bit here!
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