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ZoneMaster's avatar
ZoneMaster
Apprentice
Oct 07, 2017
Solved

Major Failures After Firmware 2.0.0.74 Upgrade!

ORBI firmware version 2.0.0.74 is failing!

 

I have used the ORBI RBK50 system since Apr 2017. While running the 1.xx.xx firmware, the conection was incredibly reliable & fast. I had max speeds from all my devices: several PCs running Windows 10, & an iMac running Sierra (10.12)[High Sierra (10.13) since Sep 25th].

 

I had reliably uploaded/downloaded hundreds of GB of data each month. This included successful backups to Crashplan & later IDrive. I was very happy with my ORBI. 

 

On Oct 1st, I updated my firmware to version 2.0.0.74. By Oct 2nd, I began having significant connectivity problems.

 

Since then, I have tried several suggestions from another thread but the failures continued. Today, I performed the following steps:

 

  1. Factory reset all devices (router & 2 satellites)
  2. Performed initial installation 
  3. Changed satellite names to Satellite-1 & Satellite-2
  4. Rebooted xfinity router
  5. Rebooted ORBI router
  6. Restarted IDrive backup

The connection is still failing! I am lucky to backup a handful of files before IDrive reports a dropped connection!

 

I am not happy. 

 

I feel NETGEAR caused this problem with the 2.0.0.74 update. I will be very pissed if I have to pay for premium support to solve this problem!

 

  • This was fixed eventually. Everything was working fine until the V2.1.4.10 update: now AirPrint isn't working. It would be nice if Netgear could perform some quality control.

36 Replies

  • You aren't alone. The Orbi has become worse and worse the longer the product stays on the market. I actually think they should revert to the latest stable firmware and just stop trying because they clearly are using the rest of us to test the product. If they really are testing their firmware before release - they need to hire an outside firm to do their testing because the last 4 releases have been increasingly terrible.

     

    I now have a Satellite that won't even connect to the Router. Nobody knows why. If I could return this product to the store, I would. As it stands now, I'm getting to the point where I'm just willing to call it a loss and go buy something else.

  • If you have not already, try going into Advanced Setup / Wireless Settings and ensure Enable Daisy-Chain Topology is disabled.  Myself and others found this enabled by default when upgrading to .74

    • JustMakeItWork's avatar
      JustMakeItWork
      Apprentice

      Thanks MarkC. I did that as well. It seems to keep the router from losing Internet connection several times a day, but it doesn't resolve the issues that I have with the satellite.

       

    • ZoneMaster's avatar
      ZoneMaster
      Apprentice
      I tried unsuccessfully to roll back to the previous firmware release. Performed another factory reset of all units & installed the previous firmware on the router, but the satellites refused to install. Then the router reloaded itself with 2.0.0.74!

      Enable Daisy-Chain Topology is disabled.

      Backups to IDrive still constantly disconnecting.
      Satellite connectivity seems OK.

      Anyone else having IDrive (or other back services) issues?
      • ejprosse's avatar
        ejprosse
        Tutor

        Bought mine from Costco.  Was having disconnect issues with the previous firmware, so I upgraded to 2.0.0.74.  I work away from home during the week and my kids who need access at night to do homework and my wife who is online throughout the day tell me it's constantly up and down.  Combo of devices in the house.  iPhones, iPads, Apple TV, Chrome Books, stereo, TV, Xbox 360, Wii, Alexa and a few other things. I get notified when the network drops and I see this throughout the day of a disconnect and reconnect.  This is what I have done so far and NOTHING has changed:

         

        Turned off: "Enable WMM" for both 2.4 and 5Ghz.

        Turned off: "Enable Daisy-Chain Topology"

         

        I tried turning off the 2.4 frequency, but I have a few items that have issues connecting to 5ghz, but it didn't seem to make it better.  All my Apple devices connect at 5ghz anyway. 

         

        PLEASE, PLEASE Netgear.... get you engineers on this!  If you need my logs, I would be happy to upload them

  • I had drops connection with the satellite on the v1 firmware but not with the last.

    Since this last firmware, i don't have any issues with all options enabled (Implicit BEAMFORMING, MU-MIMO, Fast Roaming).

    No issues with xbox one, nintendo switch, nest thermostat, smartphones, tv connected, computers and synology nas connected. Very stable.

     

    Good luck and tell us if you discover a solution.

  • I am having major problems with 2.0.0.74 as well. My phone (Galaxy Note 4) keeps dropping off Wifi and going back to 4G LTE, even when I am stationary right next to the router.

     

    When I disable Orbi (power off all 3 units), and switch to the R7000 (enable its Wifi radio), suddenly everything works - no more dropouts to 4G, except when I move out of the R7000 range.

     

    I'm not paying premium support for Netgear to fix their own bugs.

     

  • I've ran in to issues and it seems to coincide with this firmware release as well. Started noticing issues the week of 9/25, but specifically on my Xbox One. Everything else has worked fine. My issue has been when I join a multiplayer lobby with any of my friends and am also in a xbox party with them, I lose connection from the party and get dropped from the multiplayer match. If I'm lucky, I can play one match but otherwise always get dropped at some point. Yet if I play online by myself, without any of my friends in a party, it seems to work ok. I've tried the typically resets, did a factory reset and nothing.

     

    I have my Xbox One hardwired to the RBS50 satellite. I tried just using wifi and had the same results. Never had this issue before. Any one else experience this? I've since downgraded my firmware back to 1.12.0.18 and am testing now. To say the least, it's extremely frustrating. Nothing else has changed. Been running this setup for the past year. Same ISP, no new hardware introduced, etc. And outside of multiplayer on my Xbox, everything else does seem to work ok.

  • Just purchased RBK50 last Sunday and three days ago, I upgraded the hardware to the latest firmware. 

    I've been having the same issues as everyone else.  For example, our iPad and iPhones have been losing connection to our Orbi...I have to manually connect to the Orbi WiFi network each time we use our devices, which is extremely annoying.  If anyone purchases a new Orbi today, I wouldn't be surprised to see a lot of returns.

     

    While I know that the Orbi is supposed to have excellent throughput performance, I might just go back to my Eero 2nd generation system and return our Orbi, if Netgear can't resolve this.  I never ever had a problem with eero.

     

     

    • nxc's avatar
      nxc
      Apprentice

      mightyoregon wrote:

      Just purchased RBK50 last Sunday and three days ago, I upgraded the hardware to the latest firmware. 

      I've been having the same issues as everyone else.  For example, our iPad and iPhones have been losing connection to our Orbi...I have to manually connect to the Orbi WiFi network each time we use our devices, which is extremely annoying.  If anyone purchases a new Orbi today, I wouldn't be surprised to see a lot of returns.

       

      While I know that the Orbi is supposed to have excellent throughput performance, I might just go back to my Eero 2nd generation system and return our Orbi, if Netgear can't resolve this.  I never ever had a problem with eero.

       

       


      I've been considering simply eating the cost and going with the 2nd-gen Eero myself. Can you say more about why you switched from Eero?

      • I have two RBS50's connected to a single RBR50 and firmware 2.0.0.74 caused problems upon first update. I needed to manually apply the update twice to each device before problems went away.

  • I can seem to connect to anything but the guest 5 ghz, everytime I type in the password for the standard broadcast I'm told that the password is incorrect, I have to enter the PW 10 times just to get connected, I downgraded to 1.12.0.18 as another forum suggested but it is still not working like it should, my ASUS AC1900 is going to get brought back out if this crap doesn't stop.

  • Retired_Member's avatar
    Retired_Member

    I've had the system for the past 2 weeks, Running V2 since day 1. No issues until late last week when all clients attached to the satellite received "no internet" and no signal on afternoon. If I move the device toward the router AP, service was restored. I rebooted the satellite and issue was resolved...unitl this past monday when it happened again. The same fix resolved the problem. After reading this thread, I disabled daisy-chaining (never adding a 2nd satellite) and turned on MIMO and Beamforming (peformance increased even better than I expected). Yesterday I discovered that our 5.8Ghz cordless phones were receiving heavy interference and handsets had issues connecting the base station. Never had this issue with prior dual-band wifi routers in the environment. I'm thinking that the cordless phone system is interferering with the Orbi backhaul channel communication. I have since unplugged the cordless unit ((15 yrs old) and will get a DECT 6 cordless system which should not interfere. I'm hoping these actions clean up the satellite issues I've experienced. Really love the range and throughput of this system. Hoping I don't have to return it for a refund.

     

     

     

     

    • LHZ's avatar
      LHZ
      Guide

      I have exactly the same issue. System is completely unstable on 2.0.0.74 with 2 satelites. Version 1.x was working fine. In the last week I cant watch streaming TV without roku loosing connection. Smarthings hub disconnects all the time. This version is incredibly unstable. Have tried disabling the new daisy chain feature that I never wanted, but it fails just the same. Very very very annoying. Netgear need to pull this release. It's unusable. Rolll back or allow people NOT to upgrade. Dont force this alpha version on people.

      • Hello there,
        I have tried suggestions in this thread but the connection to the internet keeps on dropping.
        It’s really painful that after spending $500 or so when purchasing from Costco earlier this year we are facing this issue.
        I’m contemplating sending NETGEAR a demand notice after speaking to my legal team. This is unacceptable treatment. My setup is not fancy at all.
  • Saw this post while browsing for another issue.  I have luckily not had any of the issues you are experiencing with the new formware (2.0.0.74).  No disconnects and great range.  I see there is a manual update to a new version and I am holding off on that one as the current version seems to be performing for me.  Hope you guys can get that worked out.

    • Turrmoil's avatar
      Turrmoil
      Guide
      Any update guys? New firmware or something?
      I guess it would be in Jan.
      • ZoneMaster's avatar
        ZoneMaster
        Apprentice

        This was fixed eventually. Everything was working fine until the V2.1.4.10 update: now AirPrint isn't working. It would be nice if Netgear could perform some quality control.