Hi Updated my Readynas from 6.9.2 to 6.9.3All seemed ok but when tried to load the dashboard a couple of days later was unable to connect.Rebooted unit can connect to unit via SHH and Dashboard and now im getting error "No Volume Exists"Any ideas on what can try? I have shutdown and rebooted still same.

Looking at these logs it does look like you should contact support. These are data recovery situation.

viperhansa wrote: Another thing is that you have installed an OS6 firmware version on your OS4 NAS which voids any warranty as it is not supported by Netgear. Due to this we are unable to provide any support or data recovery contract. // Hans Someone inside Netgear told me some time ago that data recovery contracts for OS-6 on legacy NAS would be available, so I am puzzled but that aspect. I raised that question again here more recently, but no one from Netgear commented. I will do what I can to seek clarification on that aspect.

Sorry for the trouble. I've asked the team to reach back out to you.

Update: It took a while but Krzysztof (netgear tech) managed to save/restore the moste important files for me. HUGE thanks and credits to Krzysztof and Netgear for showing its a brand to stick with... Rootcause is still to be found though.. Best regards Hans

6.9.3 Update No Volume Exists | NETGEAR Communities

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NASCHARGE
Aspirant
Mar 26, 2018
Unable to post update?
- Marc_V
  NETGEAR Employee Retired
  Mar 27, 2018
  Hi NASCHARGE
  
  Can you send us the logs so we can check
  
  Sending logs guide
  
  Regards
- Marc_V
  NETGEAR Employee Retired
  Apr 01, 2018
  Hi NASCHARGE
  
  You are running OS6 on legacy NAS which NETGEAR does not support. Normally we advice to contact support regarding this issues (Mounting of volume)
  
  Other users might be able to help and guide you through resolving this. Is your backup up-to-date? You may want to try Data Recovery through 3rd party services or try to PM mdgm-ntgr who can give you pointers if you want to try it yourself but of course you will have to do it at your own risk.
  
  You can also try booting your NAS to Ready only mode with your Pro 6 by accessing the Boot Menu and see if you can make a backup of your data.
  
  Hope this helps!
  
  Regards
  - StephenB
    Guru - Experienced User
    Apr 02, 2018
    Marc_V wrote:
    
    You are running OS6 on legacy NAS which NETGEAR does not support.
    
    Some time ago, Netgear told me that the data recovery service was an exception to this policy (that Netgear would provide data recovery services for people running OS6 on legacy).
    
    Perhaps mdgm-ntgr or douglas_cheung will chime in (correcting me if that information was incorrect).
viperhansa
Virtuoso
Jun 14, 2018
Update:

It took a while but Krzysztof (netgear tech) managed to save/restore the moste important files for me.

HUGE thanks and credits to Krzysztof and Netgear for showing its a brand to stick with...

Rootcause is still to be found though..

Best regards

Hans