Amber light on Power button

Question

Hi,&nbsp;We are observing amberlight on power button. Network/LAN lights are also not blinking but Power supply is working. We have restarted the NAS more then 2-3 times but no luck. We have a ticket openend &nbsp;with Ready NAS but no one seems to be available on chat support or call suport. Its critical for us. Can anyone let us know if you have observed this issue before and how to resolve it &nbsp;and how to reach out to teach support team&nbsp;ThanksPartha&nbsp;&nbsp;

JennC · Answer

Hello&nbsp;tavantops,
&nbsp;
When the power LED is amber, it means the NAS is on standby mode. Try contacting support via CHAT, I checked the registration of your unit and it appears it is entitled to lifetime CHAT support.
&nbsp;
Welcome to the community!
&nbsp;
Regards,

tavantops · Answer

Hi JennC,&nbsp;Thanks for your reply!! Do you know how can i start a chat session with NETGEAR Support. i couldn't able to find out and also to give an update after 3-4 attempts of restart the NAS started working and now its giving following error and the green light on PSU2 is blinking. I have replaced the power cable on PSU2 but still its blinking. Is it a good sign or bad.&nbsp;&nbsp;Wed Mar 8 2017 19:06:36&nbsp;System: Power supply 2 in enclosure Internal is offline.Wed Mar 8 2017 19:06:20&nbsp;System: Power supply 2 in enclosure Internal is offline.Wed Mar 8 2017 19:06:04&nbsp;System: Power supply 2 in enclosure Internal is offline.Wed Mar 8 2017 19:03:17&nbsp;System: Power supply 2 in enclosure Internal is offline.Wed Mar 8 2017 19:03:13&nbsp;System: Power supply 1 in enclosure Internal is offline.

JennC · Answer

Hello&nbsp;tavantops,

&nbsp;

Try getting&nbsp;support site, you should be able to enter the SN of your NAS and it would load the available support for your product.

&nbsp;

Regards,

tavantops · Answer

Hi JennC,&nbsp;Thanks for your quick response!! i tried that option and it says "LIVE chat unavailable at the moment". Morning PST when i tried it was giving same message as well&nbsp;ThanksPartha

JennC · Answer

Hello&nbsp;tavantops,

&nbsp;

By the way, did you replace the power cable or the power supply? This problem you have must have something to do with PSU, it could be compatibility or a hardware problem. That is why you should check this with support team. I guess you should just keep trying the live CHAT. It must be they were all engaged to chat when you tried.

&nbsp;

Regards,

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Amber light on Power button

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Wed Mar 8 2017 19:06:36		System: Power supply 2 in enclosure Internal is offline.
Wed Mar 8 2017 19:06:20		System: Power supply 2 in enclosure Internal is offline.
Wed Mar 8 2017 19:06:04		System: Power supply 2 in enclosure Internal is offline.
Wed Mar 8 2017 19:03:17		System: Power supply 2 in enclosure Internal is offline.
Wed Mar 8 2017 19:03:13		System: Power supply 1 in enclosure Internal is offline.