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Forum Discussion
Backup not working
I haven't run my regular backup jobs for a month. In that time I have:
Replaced disk #1 after failure & resynced
Replaced disk #2 after failure & resynced
Upgraded to version 4 of FrontView
None of my previously existing Remote: Windows (NAS/Timestamp) backup jobs work. I get an "unable to access remote share" error.
I have tried:
1) Resetting up the backup job - still get "unable to acess" error
2) Swapping forward slashes for back slashes - still get error
3) Verified the backup locations are reachable from other locations on my Windows network.
Attached is a snippet from one of my backup jobs. Any help would be appreciated:
--------------------------------------------------------------------------------
INCREMENTAL Backup started. Tue Jan 1 08:07:23 EST 2008
Job: 013
Protocol: cifs
Source: [media]/
Destination: //NETWORKHDD/share/media
Backup failed. Tue Jan 1 08:07:26 EST 2008.
Reason for failure:
Unable to access remote path //NETWORKHDD/share/media.
--------------------------------------------------------------------------------
INCREMENTAL Backup started. Tue Jan 1 07:05:07 EST 2008
Job: 013
Protocol: cifs
Source: [media]/
Destination: //NETWORKHDD/share/media
Backup failed. Tue Jan 1 07:05:09 EST 2008.
Reason for failure:
Unable to access remote path //NETWORKHDD/share/media.
--------------------------------------------------------------------------------
INCREMENTAL Backup started. Thu Nov 29 07:05:07 EST 2007
Job: 013
Protocol: cifs
Source: [media]/
Destination: //NETWORKHDD/share/media
`./Videos/Amazon/Thumbs.db' -> `/job_013//media/Videos/Amazon/Thumbs.db'
`./Videos/DVD/720 Width WMV/Babel.wmv' -> `/job_013//media/Videos/DVD/720 Width WMV/Babel.wmv'
`./Videos/DVD/720 Width WMV/Thumbs.db' -> `/job_013//media/Videos/DVD/720 Width WMV/Thumbs.db'
`./Videos/DVD/720 Width WMV/Lucky Number Slevin.wmv' -> `/job_013//media/Videos/DVD/720 Width WMV/Lucky Number Slevin.wmv'
`./Videos/DVD/320 Width DIVX 6/Thumbs.db' -> `/job_013//media/Videos/DVD/320 Width DIVX 6/Thumbs.db'
`./Videos/DVD/320 Width DIVX 6/LUCKY_NUMBER_SLEVIN.avi' -> `/job_013//media/Videos/DVD/320 Width DIVX 6/LUCKY_NUMBER_SLEVIN.avi'
`./Videos/DVD/320 Width DIVX 6/Casino Royale.avi' -> `/job_013//media/Videos/DVD/320 Width DIVX 6/Casino Royale.avi'
Replaced disk #1 after failure & resynced
Replaced disk #2 after failure & resynced
Upgraded to version 4 of FrontView
None of my previously existing Remote: Windows (NAS/Timestamp) backup jobs work. I get an "unable to access remote share" error.
I have tried:
1) Resetting up the backup job - still get "unable to acess" error
2) Swapping forward slashes for back slashes - still get error
3) Verified the backup locations are reachable from other locations on my Windows network.
Attached is a snippet from one of my backup jobs. Any help would be appreciated:
--------------------------------------------------------------------------------
INCREMENTAL Backup started. Tue Jan 1 08:07:23 EST 2008
Job: 013
Protocol: cifs
Source: [media]/
Destination: //NETWORKHDD/share/media
Backup failed. Tue Jan 1 08:07:26 EST 2008.
Reason for failure:
Unable to access remote path //NETWORKHDD/share/media.
--------------------------------------------------------------------------------
INCREMENTAL Backup started. Tue Jan 1 07:05:07 EST 2008
Job: 013
Protocol: cifs
Source: [media]/
Destination: //NETWORKHDD/share/media
Backup failed. Tue Jan 1 07:05:09 EST 2008.
Reason for failure:
Unable to access remote path //NETWORKHDD/share/media.
--------------------------------------------------------------------------------
INCREMENTAL Backup started. Thu Nov 29 07:05:07 EST 2007
Job: 013
Protocol: cifs
Source: [media]/
Destination: //NETWORKHDD/share/media
`./Videos/Amazon/Thumbs.db' -> `/job_013//media/Videos/Amazon/Thumbs.db'
`./Videos/DVD/720 Width WMV/Babel.wmv' -> `/job_013//media/Videos/DVD/720 Width WMV/Babel.wmv'
`./Videos/DVD/720 Width WMV/Thumbs.db' -> `/job_013//media/Videos/DVD/720 Width WMV/Thumbs.db'
`./Videos/DVD/720 Width WMV/Lucky Number Slevin.wmv' -> `/job_013//media/Videos/DVD/720 Width WMV/Lucky Number Slevin.wmv'
`./Videos/DVD/320 Width DIVX 6/Thumbs.db' -> `/job_013//media/Videos/DVD/320 Width DIVX 6/Thumbs.db'
`./Videos/DVD/320 Width DIVX 6/LUCKY_NUMBER_SLEVIN.avi' -> `/job_013//media/Videos/DVD/320 Width DIVX 6/LUCKY_NUMBER_SLEVIN.avi'
`./Videos/DVD/320 Width DIVX 6/Casino Royale.avi' -> `/job_013//media/Videos/DVD/320 Width DIVX 6/Casino Royale.avi'
133 Replies
Replies have been turned off for this discussion
- I'm as green as grass as far as the NAS thing goes, but I too am experiencing a problem like the above post. If tried the ip address as well, with no joy.
The problem could easily be me though....I'll stay tuned! - I migrated to the T120 beta release....used the ip address, life is much better!!!
- The machine is 192.168.0.2; there is a partition (F:) called "distros".
I have tried every combination of //192.168.0.2/distros and distros$, with forward and backward slashes, and "test connection" always reports an error.
I'm using Zonewall, but the whole local net is in the trusted zone and other machines can use this partition.
Andrew - I'd suggest disabling your firewall first and see if that makes a difference. Do you have any non-alphanumeric characters in your login credentials? It shouldn't matter, but would be good to know.
- Ok, no effect from turning off firewall. No login required on network. Using Simple File Sharing on machine......
- Please use the info in my sig to send us the logs and I'll take a look.
- Did you try running the backup job or did you clear the backup logs? I don't see any in the logs archive you sent me. Please try running the backup job and sending me the logs again.
- I CAN'T run a backup because I can't set up the connection!
Andrew - Try running it anyways. Sure, it'll fail, but it might give us something in the logs.
- Thanks for the logs. Try switching the protocol to cifs-ab and running the backup job again. It will still fail, but it might give us a more detailed error report (cifs and cifs-ab use different backends). Feel free to post the log from the cifs-ab run if that's easier than sending logs again.
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