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Forum Discussion
Can Anyone Out there Help Push Case #19257000 ?
Hi - My ReadyNAS used to freeze every few days, but now we're at almost daily. I opened this case in August and got some instruction - I've responded to Level2Support a few times in September but ...
Sadly, I'm astounded by the lack of support and response I'm getting from Tier 2. I just found out this call was closed (who knows why), but no resolution or response. A quick run down of everything is below. I have the Tier 2 techs name but I feel it's inappropriate to post it publically. If anyone at Netgear would like it, I'd be happy to provide it to anyone with an @netgear.com email address.
If anyone is listening, could you please help me get my money back on this unfortunately defective unit?
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August 21: Netgear Case Created.
August 22: Netgear requested that I reinstall the Operating System
August 22: I reinstalled the Operating System, waiting to see what happens.
August 24: Follow-up from Netgear to see what's happening
Sept 2: I let Level 2 know that the issue is still occurring.
Sept 3: I let Level 2 know that it happened again today.
Sept 28: Hearing nothing from Level 2, I email in and request that they just RMA it.
Sept 28: I posted this thread hoping someone would help.
Oct 1: NetGear tells me this is a known issue with iOS6. I explain the issue started pre-iOS6 and also that it happens outside of my phone (the box itself dies).
Oct 1: NetGear says they will continue to investigate the issue. They don't collect logs or ask for any more information.
Oct 17: I let Netgear know I've been holding on to a paperweight of theirs for 3 months. As someone who does support for a living, I try not to be rude, but I was certainly upset.
Oct 24: Nothing from Netgear since 10/1... I'm upset... I'd like the thing returned and for Netgear to pay me for it, I've lost faith in the product and the support. I notice that my case with netgear, the number in this call, has been closed with absolutely no notes except their request to have me reinstall the Operating System. I open a new call (19729978) requesting that they please take this item back and refund my money. I got a few good weeks out of it, and then nothing. I would have returned it to Amazon if I realized that NetGear would go so long without offering a solution.
If anyone is listening, could you please help me get my money back on this unfortunately defective unit?
---
August 21: Netgear Case Created.
August 22: Netgear requested that I reinstall the Operating System
August 22: I reinstalled the Operating System, waiting to see what happens.
August 24: Follow-up from Netgear to see what's happening
Sept 2: I let Level 2 know that the issue is still occurring.
Sept 3: I let Level 2 know that it happened again today.
Sept 28: Hearing nothing from Level 2, I email in and request that they just RMA it.
Sept 28: I posted this thread hoping someone would help.
Oct 1: NetGear tells me this is a known issue with iOS6. I explain the issue started pre-iOS6 and also that it happens outside of my phone (the box itself dies).
Oct 1: NetGear says they will continue to investigate the issue. They don't collect logs or ask for any more information.
Oct 17: I let Netgear know I've been holding on to a paperweight of theirs for 3 months. As someone who does support for a living, I try not to be rude, but I was certainly upset.
Oct 24: Nothing from Netgear since 10/1... I'm upset... I'd like the thing returned and for Netgear to pay me for it, I've lost faith in the product and the support. I notice that my case with netgear, the number in this call, has been closed with absolutely no notes except their request to have me reinstall the Operating System. I open a new call (19729978) requesting that they please take this item back and refund my money. I got a few good weeks out of it, and then nothing. I would have returned it to Amazon if I realized that NetGear would go so long without offering a solution.
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