NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Remko2106's avatar
Remko2106
Aspirant
Dec 03, 2015

cannot acces my nas in windows explorer after firmware update to 6.4.1

Hello,

 

Can anyone help me out please.

 

 

I have problems to acces my nas in windows explorer after updating the firmware to 6.4.1

I my browser ( google chrome ) its working normaly and i can acces my nas ass admin.

 

In windows explorer it says that the username or password not valid.

But i'm using the same username and password from the browser sing in.

 

Now i don't know what is the problem.

I also try to reset the admin password to default and change it to a new.

I configuration panel in windows reference i delete the reference so windows don't now the username and the password from the last seesion anymore.

I give in the new and the same thing happens.

I cannot gat acces to my nas from windows explorer.

 

My system info.

Core i7 4700K

32gb RAM

256gb SSD

1TB hadd

Windows 10

asus rog g750JH

 

Nas:

netgear readynas 202

2gb Ram

1.4ghz prossesor

2x Seagate Desktop hdd 4tb.

 

Please can anyone help me out.

 

Regards:

 

Remko

Other Discussions

12 Replies

Replies have been turned off for this discussion
  • JennC's avatar
    JennC
    NETGEAR Employee Retired
    Dec 03, 2015

    Hello Remko2106,

     

    Welcome to the community!

     

    First, try checking the share permissions in the admin page. Check if the user account you are using is still allowed to access the share you are trying to open.

     

    You may also try using the admin account that should have access to all the shares. 

     

    Lastly, try resetting permissions.

     

    Regards,

    • Remko2106's avatar
      Remko2106
      Aspirant
      Dec 03, 2015

      Hello JennC,

       

      I have olready done the but the same things happens again even if give permissision to anyone.

      Thanks for the solution but it does not work.

       

      I'm going to make a copy of the data and reset the nas to factory default.

       

      Regards:

       

      Remko

      • JennC's avatar
        JennC
        NETGEAR Employee Retired
        Dec 04, 2015

        Hello Remko2106,

         

        Maybe you can try accessing the NAS shares on another computer?

         

        You also have free phone support still, if you can contact support center please do. But if it is easier for you to back up the data and reset, that's okay too.

         

        We always strongly recommend to always have full backup.

         

        Regards,

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More