Hi I'm Ian.I just bought a new ReadyNAS 314 and 4x Seagate compatible 4TB NAS HDD drives. I set the system up and was just investigating ReadyNAS surveillance, disabled and then uninstalled it. At that point the NAS rebooted itself and since then I have not been able to access the browser admin dashboard.I have access to the SMB shares, it can be seen on readynas remote, replicate and ready cloud - so it looks like its https server is not working. There have been no hardware or network changes at all, so it looks like the app uninstall has corrupted something.I chatted to support and we tried an OS reinstall off boot menu, and now I have having to wait for them to take a look at the box - it is in tech support mode, and they can't tell me when or how long to sort this matter.So I am not pleased at all. A brand new device that fails within 24 hours out of the box and no chances of a rapid fix to sort it out. I have some data on there as well to finish the job off. What happened to readynas and reliability? I am now very worried I have made the wrong hardware choice and that this box is going to continue to cause me issues. Other than a factory reset which will lose my data, has anyone else got any other ideas ?

Wait for support.This is a known problem and is easy to fix using ssh or remotelyI'm sure Netgear will fix this in the next firmware release.

Well that's at least reassuring. What actually makes it happen?? (just so I don't do it again?)Is it related to u installing that app or just something more random?How long do support take to fix this? My box has been in tech support mode and I have removed firewall for its IP so they have full unhindered access. 4 hours on and still no sign or communication that they are going to take a peek.

It's related to uninstalling some apps,see here for an example:viewtopic.php?f=7&t=79395Support may take 24-48 hours.It's possible to fix it yourself if you have ssh enabled , but given the age of your unit I would let support do it.

You shouldn't need to do anything with your firewall to give access except for some corporate firewalls.Looking at your case notes I see that support just fixed the problem on your system. There was a broken symlink in /etc/apache2/sites-enabled. After removing this apache was able to start.

Well. I was really worrying and also worried about how long I'd have to wait.Pleased to report support a have sorted my problem out 11 hours after my online chat with them.I was worrying the whole thing would end up a bad hardware choice, but am pleased it I purely a software issue and fixed within 24 hours. Still quite disappointed but at least the support team have restored some of my faith in readynas and Netgear. Thanks for all your explanations and help.

Cannot access web ui on 314 #24490944

18 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Jan 10, 2015
Why are you using CIFS for this?

Have you considered using e.g. NFS or Rsync?
mariusz712
Aspirant
Jan 10, 2015
I did with, similar results if I recall correctly. The netgear support actually made the change to use cifs as opposed to rsync on my box.

At the time I had bigger problems with rn516 and thought I was doing something wrong... So I did not push this as much.

Please note I am worried about 2 things here:
1. The back up job is super slow etc.
2. The backup job shouldn't render the box useless while its running.

I will try again with NFS perhaps?

Thanks for the reply.
mdgm-ntgr
NETGEAR Employee Retired
Jan 10, 2015
You might wish to open a support case about the issue with a backup job.
IanWilson
Aspirant
Jan 12, 2015
I found rsync really slow (about 4MB per sec) compared to NFS (about 35MB per sec) - and when moving data from my old readynas to my new one opted to use NFS. This was even connected the old readynas to the second network adapter on my 314 (running on a different subnet with static IPs - so in effect a separate LAN to my "proper" LAN).

I cannot work out how the two boxes communicating directly with on another with no other equipment on their LAN can run so slow on rsync (uncompressed as well) - maybe it takes a lot more time or resource than NFS. Not sure if my findings are odd to be honest as I'm a bit of an amateur!
mdgm-ntgr
NETGEAR Employee Retired
Jan 12, 2015
Rsync is resource heavy. It is great for incremental backups over WAN as only changes have to be copied across. A big time saver when backups are large and WAN speeds are slow.

If you can lower the NFS thread count I would do so, as a high thread count can lead to a lot of fragmentation.
IanWilson
Aspirant
Jan 12, 2015
I used your guide, mdgm, and chose a thread count of 1 !! Thanks it was really helpful in moving the data...
IanWilson
Aspirant
Jan 12, 2015
Kindly mdgm has contacted me to tell me I AM hacked... Looks like they got in via SSH when I briefly dropped my firewall protection to the unit... Going to try a factory reset when time allows after backing up all items again.
mariusz712
Aspirant
Jun 27, 2015
mdgm wrote:
You might wish to open a support case about the issue with a backup job.

Hi,
I called few months ago and it did not help much if I remember correctly. But regardless, the new firmware fixes lots of things I was frustrated with.... Including my back up problem.

Sent from my Nexus 6 using Tapatalk

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Cannot access web ui on 314 #24490944

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