Hi I'm Ian.I just bought a new ReadyNAS 314 and 4x Seagate compatible 4TB NAS HDD drives. I set the system up and was just investigating ReadyNAS surveillance, disabled and then uninstalled it. At that point the NAS rebooted itself and since then I have not been able to access the browser admin dashboard.I have access to the SMB shares, it can be seen on readynas remote, replicate and ready cloud - so it looks like its https server is not working. There have been no hardware or network changes at all, so it looks like the app uninstall has corrupted something.I chatted to support and we tried an OS reinstall off boot menu, and now I have having to wait for them to take a look at the box - it is in tech support mode, and they can't tell me when or how long to sort this matter.So I am not pleased at all. A brand new device that fails within 24 hours out of the box and no chances of a rapid fix to sort it out. I have some data on there as well to finish the job off. What happened to readynas and reliability? I am now very worried I have made the wrong hardware choice and that this box is going to continue to cause me issues. Other than a factory reset which will lose my data, has anyone else got any other ideas ?

Wait for support.This is a known problem and is easy to fix using ssh or remotelyI'm sure Netgear will fix this in the next firmware release.

Well that's at least reassuring. What actually makes it happen?? (just so I don't do it again?)Is it related to u installing that app or just something more random?How long do support take to fix this? My box has been in tech support mode and I have removed firewall for its IP so they have full unhindered access. 4 hours on and still no sign or communication that they are going to take a peek.

It's related to uninstalling some apps,see here for an example:viewtopic.php?f=7&t=79395Support may take 24-48 hours.It's possible to fix it yourself if you have ssh enabled , but given the age of your unit I would let support do it.

You shouldn't need to do anything with your firewall to give access except for some corporate firewalls.Looking at your case notes I see that support just fixed the problem on your system. There was a broken symlink in /etc/apache2/sites-enabled. After removing this apache was able to start.

Well. I was really worrying and also worried about how long I'd have to wait.Pleased to report support a have sorted my problem out 11 hours after my online chat with them.I was worrying the whole thing would end up a bad hardware choice, but am pleased it I purely a software issue and fixed within 24 hours. Still quite disappointed but at least the support team have restored some of my faith in readynas and Netgear. Thanks for all your explanations and help.

Cannot access web ui on 314 #24490944

18 Replies

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vandermerwe
Master
Jan 07, 2015
Wait for support.
This is a known problem and is easy to fix using ssh or remotely
I'm sure Netgear will fix this in the next firmware release.
IanWilson
Aspirant
Jan 07, 2015
Well that's at least reassuring. What actually makes it happen?? (just so I don't do it again?)

Is it related to u installing that app or just something more random?

How long do support take to fix this? My box has been in tech support mode and I have removed firewall for its IP so they have full unhindered access. 4 hours on and still no sign or communication that they are going to take a peek.
vandermerwe
Master
Jan 07, 2015
It's related to uninstalling some apps,see here for an example:
viewtopic.php?f=7&t=79395

Support may take 24-48 hours.

It's possible to fix it yourself if you have ssh enabled , but given the age of your unit I would let support do it.
mdgm-ntgr
NETGEAR Employee Retired
Jan 07, 2015
You shouldn't need to do anything with your firewall to give access except for some corporate firewalls.

Looking at your case notes I see that support just fixed the problem on your system. There was a broken symlink in /etc/apache2/sites-enabled. After removing this apache was able to start.
IanWilson
Aspirant
Jan 07, 2015
Well. I was really worrying and also worried about how long I'd have to wait.

Pleased to report support a have sorted my problem out 11 hours after my online chat with them.

I was worrying the whole thing would end up a bad hardware choice, but am pleased it I purely a software issue and fixed within 24 hours. Still quite disappointed but at least the support team have restored some of my faith in readynas and Netgear.

Thanks for all your explanations and help.
IanWilson
Aspirant
Jan 08, 2015
mdgm - can you pass on my gratitude to the relevant tech and department? There was no way to reply back to the case as closed and thank them. I am very grateful and feel a bit more comfortable that the level of support I expected from ReadyNAS is still there - even if my unit did fall over less than 24 hours out of the box!
mdgm-ntgr
NETGEAR Employee Retired
Jan 08, 2015
Sure I can pass that on. Thanks for the feedback.
mariusz712
Aspirant
Jan 10, 2015
Hi,
The same thing happen to me exactly. I uninstalled some apps and then apache service would not turn on.

Level 3 support ssh in to my box and fixed it. Unfortunately it happen again... But this time I just factory reset to box which fixed the issue.... I had no data on it so it was fine.

Yes... This worries me a bit as well.

I also tried to set up a backup job to no avail. When I kick off a backup job, it takes all of the resources so that ReadyNAS 516 is unusable and it copies files with a rate of 3MB per hour. Have you had that problem also?
mdgm-ntgr
NETGEAR Employee Retired
Jan 10, 2015
The issue with app uninstallation has been reproduced internally and is fixed in the next firmware release.

Regarding your second issue can you send in your logs and/or open a new case and attach your logs to it?
mariusz712
Aspirant
Jan 10, 2015
Hi,
Thanks you for a quick reply. I am not sure how should I attached a file log, so I've posed them on dropbox - hope that is OK.

>> System's Full Log:
https://www.dropbox.com/s/rj3kod9odzg54 ... 4.zip?dl=0

>> Backup Job Log:
https://www.dropbox.com/s/kjw1kmchwfe2c ... b.log?dl=0

>> Additional info:
I am essentially trying to have the ReadyNAS create a backup copy of a folder on another NAS from different vendor. This is all happening over a local 1GB network using windows CIFS protocal. I spoke with support earlier today and they couldn't really help me...

The Job was running for a few hours and copied just over 100MB out of 1GB of data, the support had me turned off the other NAS which forced the job failure, so the ReadyNAS is usable again.

The job status states "destination is read-only", but yet files are being copied at a very slow rate...

Thank you for looking into it!
-Mariusz