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Cannot create new share and all existing shares inaccessible
Hi,
We have two ReadyNAS 4220s (NAS01 and NAS03).
NAS01 has filled up so I created a new share on NAS03 and copied folders and files over from NAS01.
The copy went fine and I was able to browse the new share to compare the files and folders before deleting them from NAS01.
However, when I went to access another share on NAS03 from another computer I was unable to browse for it.
I then lost access from my PC and now no computers on our network can access any shares on NAS03. NAS01 is unaffected.
The admin page is available on NAS03 and looking through the logs I see the following message:
Volume: System volume root's usage is 90%. This condition should not occur in normal conditions. Contact technical support.
When I tried to create another new share I got an error message with the following details:
1013060005
Failed DB Query for cifs 'DELETE FROM user_acl'. Internal DB error. (312:11database disk image is malformed)
I tried to connect via SSH but the login fails with a timeout.
Any help gratefully received,
Mark.
The final piece in the puzzle to get the NAS working again was to manually restart Samba and Winbind.
Once those two services were restarted all my AD permissions came back, shares were accessible and the admin page works.
Luckily these devices will be de-commissioned by the end of the year.
8 Replies
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Your best option is to follow the advice, and contact technical support (my.netgear.com). There are two things that need to happen (at least) - the OS partition needs to be cleaned, and the corrupt ReadyNAS database needs to be repaired.
Unfortunately I don't think we have support with Netgear for those NAS boxes.
I tried using the support chat but after 20 minutes of waiting to be connected to an agent I gave up.
Unfortunately you can wait a long time - I was in the phone queue myself for well over an hour last week (a switch issue, not the NAS).
If you are comfortable with shell access, you can enable ssh and then take a look at what's on the OS partition. But that might not clear the database corruption error. https://kb.netgear.com/30068/ReadyNAS-OS-6-SSH-access-support-and-configuration-guides
If everything is backed up, you can of course do a factory default, rebuild the NAS, and reload from backup.
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