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gblasius's avatar
gblasius
Aspirant
Oct 11, 2011

Cannot remove folder(s) from Ready NAS

I have a ready NAS NV+, and I have a folder which I have tried to delete, but have received the message:
"The operation can't be completed because the item "rrible Histories" is in use. The folder is empty, and there hasn't been anything in it for a while! How can I get rid of it?

I also have another folder which appears to be locked (there is a red circle and minus sign next to the folder in the browser window). Any clues on steps taken to remove this folder would be welcomed as well.

I run Mac OS (Lion) when accessing the file server.

7 Replies

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  • ewok wrote:
    Try connecting to the share as admin.

    Here we go again...................seems to be the only ever answer when "Permissions" are concerned. The point is on should NOT have to continually do this. Its a joke and the sooner Netgear create a PROPER bit of software for permissions I will return.

    I sold on my Pro4 & NVX and kept a Pro2 (for testing when VERY bored). They are a pain in the bum managing the most basic permissions (and I am a SINGLE user). There is some serious issues with Frontview & Permissions. Works one moment and not the next!
    My replacement Qnap Nas's are great and don't have this problem. Its a breath of fresh air working with units that permissions work 24/7.

    SOLUTION: Don't buy ReadyNas until this is resolved. I have been complaining for 3 years now about permissinon and nothing has been done NOR ever resolved. Spent many many hours troubleshooting with support. It's Disgraceful. (Not having a go at anybody here....its a Netgear issue). I have logged jobs for and to date still "Unresolved". Gave up a few months ago.

    The only solution seems to be to have to reset "Set ownership and permission for existing files and folders " OR Use "admin" . I have to do this weekly (and I am the only user). AM now on latest firmware and still not resolved..............tested my Pro2 the other day!
  • ewok's avatar
    ewok
    NETGEAR Expert
    Most of these kinds of permissions problems are due to user error, use of multiple incompatible protocols simultaneously, backup settings that retain the original source file permissions, etc. How exactly are you getting this problem to show up with a single user? Are you mixing guest and logged in user access? Mixing HTTP and CIFS share access?
  • ewok wrote:
    Most of these kinds of permissions problems are due to user error, use of multiple incompatible protocols simultaneously, backup settings that retain the original source file permissions, etc. How exactly are you getting this problem to show up with a single user? Are you mixing guest and logged in user access? Mixing HTTP and CIFS share access?


    True but as you say 'Most" and not all. Thats the problem.

    You Ask: How exactly are you getting this problem to show up with a single user?
    I am the only user and lets say I copy a folder over with content. All is well. Come back a couple of days and then one doesn't have permissions to delete or even write to the folder (the permissions are lost). Its random, no logic that I can see. I use CIFS share access, the latest firmware.
    I have been troubleshooting this for years now and as indicated on 3 different NAS's. There is no reason nor Logic that I can spot. It is so annoying and the reason I gave up. I don't give up easily either as I do IT Support and take pleasure out of trouble shooting. I kept the Pro2 as a test unit.....................and as a matter of fact had to do a Permission reset on it again the other day. Once again a folder that I was saving stuff to suddenly "Out of the blue" became "No Write Permissions". I could only smile!
    PS: Connecting as admin to the root doesn't always help either (however one shouldn't have to do that). At this point I still can't sell to clients as there would be way to much support involved. Imagine having to constantly reset permissions! Not good.

    Thanks for the reply.
  • ewok's avatar
    ewok
    NETGEAR Expert
    There must be something causing this that is specific to your case. Obviously permissions should not change by themselves, it would make the box unusable. If you'd be willing to continue troubleshooting this, I'd like to take a look at the box personally after the permissions change. Is this something you'd be up for?
  • ewok wrote:
    If you'd be willing to continue troubleshooting this, I'd like to take a look at the box personally after the permissions change. Is this something you'd be up for?


    Hi Ewok, thanks for the offer however I don't have the time and have moved on. I already sold my NAS's and kept the PRO2 as a test bed.

    This was never specific to one NAS and has been ongong for over 3 years with ALL NAS's. Permissions has always been a problematic on these NAS's using CIFS. Works fine and then randomly some folders (non specific) will have lost their Write permissions. There are other Posts around the forum on simular issues.

    If I get the time down the line I'll revist it. Cheers
  • ewok's avatar
    ewok
    NETGEAR Expert
    Okay, do let me know if you want to pursue it in the future. In most of the cases I've seen here, the reasons for the permissions problems can be explained and avoided, but I haven't seen many cases where the permissions changes are random, as in nothing identifiable is making the changes.

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