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Can't boot ReadyNAS 316 after upgrading to 6.4.0 firmware
Apparently this is a widespread problem so I wanted to share my experience. 1) I upgraded to 6.4.0 firmware from the admin page. 2) The unit was permanently stuck on "Booting ..." as reported by...
Eric from Level 3 tech support was able to remote in and fix the problem, which has something to do with a large amount of snapshot data on the box. He deleted the snapshots and the unit works just fine now.
Going forward, he recommended doing a defrag and balance once a week. I'm also going to reduce the frequency of snapshots on the box, just to be safe.
Bottom line, the whole thing was a big inconvenience, but at least I didn't have to do a factory reset.
So I called tech support, who was actually quite helpful and knowledgable. The good news: they're escalating this to "level 3". The bad news: a new unit may not help, because (I'm told) the OS is stored on the disks. So even if I swap my drives into a new unit, I could still have the same problem.
I'm not happy at the prospect of having to transfer several TB of data, do a factory reset, then transfer it back. Fingers crossed for a better solution when I talk to the level 3 guys!
In my case this was caused by the balance-process, see the full case here (german): https://community.netgear.com/t5/Allgemeine-Fragen-in-Deutsch/Readynas-104-6-2-4-gt-6-4-0-massive-Probleme/m-p/1003685#M3360 . The L3-support managed to cancel it and the nas booted normally. They also told me not to start balance again since they found the cause of the problems. Since other Problems persist (lockups while large file transfers, half speed read/write than before 6.4.1, problems with usb drives etc.) I decided to go back to 6.2.5. Now everything is working again, but copying 9 TB of data 2 times wasnt really fun :P Hope they found a solution to this and dont release a firmware which isnt downgradeable so quick next time.
Eric from Level 3 tech support was able to remote in and fix the problem, which has something to do with a large amount of snapshot data on the box. He deleted the snapshots and the unit works just fine now.
Going forward, he recommended doing a defrag and balance once a week. I'm also going to reduce the frequency of snapshots on the box, just to be safe.
Bottom line, the whole thing was a big inconvenience, but at least I didn't have to do a factory reset.
Hi gerster,
Thanks for the feedback. I hope others will try the preventive volume maintenance schedule from our support team.
Let us know if you have further questions.
Kind regards,
BrianL
NETGEAR Community Team
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