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Check for Updates Failing
Check for updates still failing in 6.10.1 with the communication/DNS error message. Seems to be this way all year. Have to go directly to the site and download it directly (Started with 6.9.5 as prev...
PWS442 wrote:
(Started with 6.9.5 as previously reported and closed.)
I'm not seeing this reported earlier in your post list.
PWS442 wrote:
Check for updates still failing in 6.10.1 with the communication/DNS error message.
This sounds like either the network is misconfigured (so the NAS can't reach the internet), or that the DNS server you are using isn't able to resolve update server name.
Are you using a static IP address in the NAS? Or DHCP?
Is the NTP service that syncs the time working?
It was not my post (I searched for "Check for updates failing"), but I saw that you contributed to it. Yes, I have a static IP address, and everything else on my system seems to be working fine regarding internet access, but that message has been pretty consistent. I am set up to use the Comcast/Xfinity DNS servers at 75.75.75.75 and 76 as far as I can tell. (Note: Perhaps I mis-spoke on the DNS. Looking at the Eth1 settings, it is the same as my router at 192.168.1.254, but the router is really at 192.168.1.1. More knowledge is required I am afraid!)
YOU ARE INDEED A GOD! The .254 had to be changed to a .1. All is well! Thank you
My NAS is displaying the system from "time-e.netgear.com" just fine, I assume that is what you mean by the NTP service.
PWS442 wrote:
My NAS is displaying the system from "time-e.netgear.com" just fine, I assume that is what you mean by the NTP service.
Yes. Though if DNS was set incorrectly, you also wouldn't have been able to sync with the time server - so the NAS time would gradually drift off of the actual time. You might not have noticed - certainly it's easy to miss. However that should also be fixed now that the NAS has the correct DNS.
However, it wasn't until the Router address was fixed that the Updates were able to be checked. So many settings! Thanks again.
PWS442 wrote:
However, it wasn't until the Router address was fixed that the Updates were able to be checked.
I think you are talking about the "gateway" setting. You're correct in saying that if that is wrong you will also lose internet connectivity. That will also block NTP (and any other service where the NAS needs to send something out over the internet).
PWS442 wrote:
So many settings! Thanks again.
Personally I don't use static addresses in my devices (including the NAS). Instead I use the DHCP ("automatic") mechanism, and reserve the IP address in my router. That has the same effect of giving me a persistant/predictable IP address - but it's more robust (and the setting is simpler/more bulletproof).
Router address was .254, not .1 when it did not work in the settings as attached. (Maybe it is something else, but this made it work!)
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