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Forum Discussion
Confused about RN316 status with new drive
I'm not sure what is happening with my RN316. First Q&A: Yes, all data is backed up. Secondly; the NAS is still online with data accessible. What I did: (1) turned the unit off for a week whi...
Can you send me the full logs via PM? Please refrain from sending logs publicly as it may compromise privacy.
Also, seeing the captures, it seems that the array is already on the degraded state before you swapped the drives. There might have been a failing or failed drive that should have been swapped.
Removing the 14TB drive got the array from degraded to dead getting the volume offline. This will need escalation to support to properly remount and recover your data. Note that you might be required to purchase a Data Recovery contract or if it just went out of sync and you are still under a Support contract then they will assist you right away.
HTH
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