I am very confused about upgrading my NetGear RN10200. I registered the product as NetGear sent me an email to upgrade my MyNetgear.com account to ReadyCloud. I do not seem to have originally created one as I first used the box as a more secure/reliable external hard drive for backups on a very ocassional basis but the house now is in full of laptops, smartphones etc. If I had created such a password I am sure that I would have recorded it. (Microsoft has forecably upgraded me from Windows 7 Pro to 10!) I tried to follow the instruction on the Netgear website but as they open a new window on top so I stupidly tried to do the upgrade without seeing the instructions. I created a ReadyCloud account but the firmware was not upgraded. (I used this account to gain access to this forum!) I received the message from my computer the next day that the NAS was not setup correctly a password box opens on the website but it would not accept my new account details or let me recover the password which I think never existed. It did not allow me to access the files on the NAS. I checked on the website and found some Ready Cloud software which I installed but the device web page asks for the account and password which I do not have. Many thanks to anyone that can explain what I have done wrong and how to correct it.

Hello MGalle, You must mean upgrading ReadyCloud to myNetgear. ReadyCloud accounts are the old accounts used for accessing ReadyNAS devices remotely via readycloud.netgear.com portal and ReadyCloud apps, and since Single Sign-On has been implemented, all ReadyCloud accounts needed to be upgraded to myNetgear accounts. Also, the latest firmware 6.5.0 use myNetgear accounts not ReadyCloud accounts. ReadyCloud access to NAS is no longer available to lower firmware versions, therefore, old ReadyCloud accounts can no longer be used on ReadyCloud portal and apps as they are all now asking for the myNetgear account. We need you to be clear with message you posted first for us to know what exactly happened, what exactly is the issue and what could have caused it. I have some questions too, I've summarized them below: What is the current firmware version of your NAS? How did you create ReadyCloud account when you mentioned you created one to access this forum? When did you exactly turn on ReadyCloud from the admin page? Have you been using ReadyCloud since you bought this NAS? Do you have access to the admin page now? If not and this is where you get the login screen, have you tried using the admin account that you should be using since first day of using this NAS? Admin account is admin for username and password by default is password but you must have changed it when you initially installed the NAS through the setup wizard. How do you usually access files stored to your NAS volume? Looking forward to the answers. Welcome to the community! Regards,

Is your my.netgear.com account e-mail address the same as your Windows account e-mail (but not same password)?

Hi JennC I had an email sometime ago from Netgear to upgrade my account which I ignored until now - when I tried to do it the instuctions on the first web page were covered up and I created an account. I think I created a NetGear Ready Cloud password from the link from the email sent to me and then to another page which wanted an account setting up. This forum accepts that password. I will try and find the exact web address of these pages if necessary. I downloaded Readycloud setup –V1.8.1220 from the NetGear website and used that to see the NAS on my computer.The ‘admin’ and ‘password’ worked and I logged onto the admin page – Firmware 6.2.5 and is asking if I want to upgrade. (I have not so far.) I have put data on the NAS which is using a 4tb Red WD drive. (This data is a just copied from my harddrive as a backup.) It is currently plugged directly into the router (I am not currently using a USB cable from the NAS to the PC.) Hope I have answered all your questions. Many thanks

Hello MGalle, Are you going to use ReadyCloud? ReadyCloud is for accessing your NAS shares remotely. If you are going to use it then you need to update to 6.5.0 firmware as ReadyCloud will be available to 6.5.0 and not anymore to older versions. Regards,

Hello MGalle, We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future! Regards,

Confussed about upgrading a RN10200 from MyNetgear.com account to ReadyCloud

13 Replies

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JennC
NETGEAR Employee Retired
Jun 18, 2016
Hello MGalle,

You must mean upgrading ReadyCloud to myNetgear. ReadyCloud accounts are the old accounts used for accessing ReadyNAS devices remotely via readycloud.netgear.com portal and ReadyCloud apps, and since Single Sign-On has been implemented, all ReadyCloud accounts needed to be upgraded to myNetgear accounts. Also, the latest firmware 6.5.0 use myNetgear accounts not ReadyCloud accounts. ReadyCloud access to NAS is no longer available to lower firmware versions, therefore, old ReadyCloud accounts can no longer be used on ReadyCloud portal and apps as they are all now asking for the myNetgear account.

We need you to be clear with message you posted first for us to know what exactly happened, what exactly is the issue and what could have caused it. I have some questions too, I've summarized them below:

What is the current firmware version of your NAS?

How did you create ReadyCloud account when you mentioned you created one to access this forum?

When did you exactly turn on ReadyCloud from the admin page? Have you been using ReadyCloud since you bought this NAS?

Do you have access to the admin page now?

If not and this is where you get the login screen, have you tried using the admin account that you should be using since first day of using this NAS? Admin account is admin for username and password by default is password but you must have changed it when you initially installed the NAS through the setup wizard.

How do you usually access files stored to your NAS volume?

Looking forward to the answers.

Welcome to the community!

Regards,
- MGalle
  Aspirant
  Jun 19, 2016
  
  Hi JennC
  
  I had an email sometime ago from Netgear to upgrade my account which I ignored until now - when I tried to do it the instuctions on the first web page were covered up and I created an account. I think I created a NetGear Ready Cloud password from the link from the email sent to me and then to another page which wanted an account setting up. This forum accepts that password. I will try and find the exact web address of these pages if necessary.
  
  I downloaded Readycloud setup –V1.8.1220 from the NetGear website and used that to see the NAS on my computer.
  The ‘admin’ and ‘password’ worked and I logged onto the admin page – Firmware 6.2.5 and is asking if I want to upgrade. (I have not so far.)
  
  I have put data on the NAS which is using a 4tb Red WD drive. (This data is a just copied from my harddrive as a backup.) It is currently plugged directly into the router (I am not currently using a USB cable from the NAS to the PC.)
  
  Hope I have answered all your questions.
  
  Many thanks
  - JennC
    NETGEAR Employee Retired
    Jun 21, 2016
    Hello MGalle,
    
    Are you going to use ReadyCloud? ReadyCloud is for accessing your NAS shares remotely. If you are going to use it then you need to update to 6.5.0 firmware as ReadyCloud will be available to 6.5.0 and not anymore to older versions.
    
    Regards,
Retired_Member
Jun 19, 2016
Is your my.netgear.com account e-mail address the same as your Windows account e-mail (but not same password)?