Default Admin/Netgear1 Logon Doesnt Work (#8463338)

dhs100 wrote:
I would be VERY interested to know if you found a solution. I'm having the exact same problem...really, really annoying.

Well doing the firmware re-install would reset the password: faq.php#How_do_I_re-install_the_firmware%3F

Hi,

We had a problem with similar symptoms (no passwords accepted, even after OS Reinstall), although ours was with a NAS that had been in-use for six months.

Here's what we think happened in our case:

1. The firmware partition filled-up with log files

2. With diminishing space, Samba was unable to create lock files, leading to more error logs. The lack of space prevented some services from even starting, blocking us out one protocol at a time

3. Inability to lock files prevented files from being opened correctly, degrading performance

4. Attempting to recover the OS included re-creating the password file, which failed due to insufficient space - we were left without ANY passwords for root or admin

5. The NAS was then running, but would not accept any log-ins

We resolved the problem by:

1. We removed the drives from the NAS and put them into a PC

2. We booted the PC off of a Debian boot disk

3. We mounted the RAID using mdadm - this gave us access to the root file system, but not our data

4. We used chroot to access the local file system, and used pwconv to recreate a shadow file (passwords) from our passwd file (user list)

5. We set new passwords for root and admin using passwd

6. We unmounted the drives, put them back in the NAS, and started it back up

We're currently copying-out our latest data, and intend to do a full OS reinstall to make sure there's no other corrupted/empty files waiting to bite us.

I hope that helps anyone else who encounters this problem!

The true solution: In your browser enter the ip address for your ReadyNAS Duo (2000 Model). For example: http://192.168.1.IP where IP = ReadyNAS ip address. Can also be found using the Raidar software by clicking setup button.

The enter this ending after the IP for example: http//192.168.1.55/password_recovery this allows you access through your home network to change the netgear1 password stated in the manual to anything you choose. Once you do this you should see the ReadyNAS UI for password recovery. Only peole on your home network can view this screen.

Change the password and then close the window then go to your Raidar Software and click the setup button. You will be asked for he login which is username = admin and password = new password and not netgear1.

This solution cannot be found online or in the manual this is why I am posting this solution.

MHECS wrote:
This solution cannot be found online or in the manual this is why I am posting this solution.

Actually, it's in the FAQ: http://www.readynas.com/kb/faq/boot/how_do_i_reset_my_readynas_admin_password

Suggestions gratefully received for the following problem

I used Reset to reload the firmware and now it refuses any passsword that I know. What do I do? The full sorry saga is below

Bought a Duo 2120 in Jan 2011
Loaded 2 x 2tb disks and RAIDed it
Used it happily in a mixed PC/Mac environment for 6 months

And then the big mistake; Upgraded a MacBook Pro to Lion

Time Machine stopped working - but all was not lost
Uploaded the new firmware
All worked well that day

Then the Mac stopped finding the ReadyNAS
Then it found it but couldn't login

So I decided to go back to basics and do a Reset as per the manual and start again with the backups - I wanted to change how I use the NAS anyway.

Now the thing won't recognise the default ID (admin) and/or Netgear password (password), the older default Netgear password (1234) or the admin password I had previously used to access the device minutes before the Reset. I had used that password on the original firmware and the password was carried over during the Reset. The password prompt facility was lost during Reset.

I can access the drives over Windows Explorer but not open the admin function

HELP (and don't upgrade to Lion until Apple and Netgear have debugged their software)

ccnp wrote:
Now the thing won't recognise the default ID (admin) and/or Netgear password (password), the older default Netgear password (1234) or the admin password I had previously used to access the device minutes before the Reset. I had used that password on the original firmware and the password was carried over during the Reset. The password prompt facility was lost during Reset.

The default values are username admin and password netgear1.

IF that still doesn't work, try the firmware re-install again: faq.php#How_do_I_re-install_the_firmware%3F

Again, this should cause the firmware to be re-installed (it won't touch your data). The re-install will reset the password to 'netgear1' and network settings to DHCP. Be sure to close all browser windows (maybe even clear the cache) and then use RAIDar to locate the NAS.

If it fails, then you should contact support. Netgear support may have you put the NAs in telnet support mode and then they can login and see what the issue is.

many thanks. Netgear1 was on my list of thing to try this evening

The default is netgear1, lower case n. Definitely clear your browser cache as it can affect how you connect.