NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Retired_Member's avatar
Retired_Member
Jan 19, 2019
Solved

Downloaded log is empty (RN426)

Fortunately, that does not always happen. This morning I downloaded the logs three times and ended up with two files having zero length and finally one successful download with about 1.5MB containing everything as expected.

Did anybody observe something like this and does somebody have an explanation for that behaviour?

Thanks for feedback and kind regards

  • Retired_Member's avatar
    Retired_Member
    Jan 31, 2019

    All fine for two weeks now. I blame it on the browser. Thanks for your input anyways, StephenB .

7 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User

    What firmware are you running, and what browser are you using?

     

    One potential cause is a full OS partition - the NAS assembles and zips the logs prior to download, and if there isn't enough space then of course the download will fail in some way.  Not very likely in your case, since you are well aware of the limited space in the OS partition.

    • Retired_Member's avatar
      Retired_Member

      Thanks for your reply, StephenB. You wrote "What firmware are you running, and what browser are you using?"

       

      The Firmware is 6.9.4HF1 and my browser was Firefox 64.0.2 at the time of the downloads.

       

      The volume log's section "=== df -h ===" says

      "/dev/md0        4.0G  879M  2.8G  24% /",

      which is the OS partition to my understanding and a usage of 24% should not be a problem at all.

       

      Just let me know your conclusions, please.

       

       

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        Retired_Member wrote:

         

         

        The volume log's section "=== df -h ===" says

        "/dev/md0        4.0G  879M  2.8G  24% /",

        which is the OS partition to my understanding and a usage of 24% should not be a problem at all.

         


        The OS partition looks fine.  Do you have ssh enabled?

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More