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Forum Discussion
Earlier failure detection of disks?
It seems that every time I have a failed drive, I discover the failure in one of two ways: 1. I'm in the wiring closet and see the OLED panel lit up and investigate - seeing the "Vol C: is unprotecte...
I see your point, when I started the actual drive replacement, the emails related to "new drive detected" and rebuilding the volume were almost immediate... so I do get quick turn-around on some types of errors/events detected.
But my frustration is with the initial failure detection... there seems to be a huge delay between the OS-level detection (indicated in syslog) and the frontview software layer emailing me. As far as I know, I have never gotten an email related to a drive failure before detecting it myself (either by observing the front panel, or logging into the admin and seeing the error).
My goal was to reach out to the community and see if my situation is unique (which warrants a call to technical support), or if it's just "the way it is". And if it's not unique, what work-arounds has the community tried to improve the response time - specific to drives dying.
But my frustration is with the initial failure detection... there seems to be a huge delay between the OS-level detection (indicated in syslog) and the frontview software layer emailing me. As far as I know, I have never gotten an email related to a drive failure before detecting it myself (either by observing the front panel, or logging into the admin and seeing the error).
My goal was to reach out to the community and see if my situation is unique (which warrants a call to technical support), or if it's just "the way it is". And if it's not unique, what work-arounds has the community tried to improve the response time - specific to drives dying.
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