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Error: 0x80004002 accessing NSA
Okay, here's my problem (yes, I know my NAS is old, but it works great for me): I just upgraded my daughter's system - fresh install of Windows 10 Home 64bit, version 1909. At this time SMB 1 is enabled, Netbios over TCP/IP is enabled.
In Explorer, in the right pane, I can see the NAS under Storage, but not under Computers. Clicking on the nas results in a "Error: 0x80004002 No such interface supported" message. I tried the "net use T: \\nas-ip-address\c /user:admin (nas password)" command, and it does work. HOWEVER... My own system, running the same OS with the same network setup accesses the NAS just fine. What I see as the difference in on my system, the NAS appears under Computers as well as under Storage in the Right pane, also under Network in the left pane. On my daughters system it does not. It appears only under Storage.
On my system, I have those drives on the NAS mapped as J: and K:, but I can't do that on her system. Any ideas? I'll get a new NAS when I can afford it, but for now I need to use what I have.
Okay... I unenabled both NetBIOS over TCP/IP and SMB1, restarted pc, re-enabled both again, and added the address and device name into the Hosts file. Restarted pc. No change. Looks like the only way is through the net use command, and that will have to work for now. Just an incentive to replace the NAS as soon as I can.
Thanks everyone for the help! If anyone has any other suggestions I'm certainly open to them.
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Welcome to the Community!
Have you tried toggling Netbios, SMB and restart the PC again? It's isolated on your daughter's PC.
One option is to edit the hosts file on her PC (entering the NAS hostname and it's IP address). That would work around any netbios discovery issues (which sounds like part of the problem). If you do this, make sure the NAS has a reserved IP address in the router (or alternatively a static IP address).
You could also have a credentials problem on her PC (your net use command is explictly using NAS admin credentials, but file explorer likely isn'). But if entering \\nas-ip-address in file explorer works (being careful to use the correct slash), then your credentials are probably fine.
Ok, not to sound totally ignorant, but what sort of format would that take in the LMHOSTS file? One of those rare things that I've never had to do.
I'll try toggling the NetBios and SMB settings and see if that has an effect. Thank you!
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