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BMuuN's avatar
BMuuN
Aspirant
Jun 20, 2018
Solved

Error Booting ReadyNas 104 - Boot from USB Failed!

I have my NAS set to boot at 4PM everyday and shutdown at 1AM every morning. This afternoon when my NAS booted it dislayed on the LCD screen:

 

Boot from USB
Failed!

 

I cannot ping the NAS nor can I access the web admin interface or any of the netwrok shares :smileysad:

 

After reading through the forum the suggested recovery method is creating a USB Recovery Tool to install the latest OS: How-do-I-use-the-USB-Recovery-Tool-on-my-ReadyNAS-OS-6-storage-system however it states this should only be done when the Netgear Technicial Support has recommended it.  Does anyone have any other suggestions on how I can revive my NAS or shall I take the plunge and try the USB Recovery Tool?

 

For reference:

  • I have a ReadyNas 104
  • I have 4 x 3TB WD Red drives installed.
  • No USB devices are connected to the NAS.
  • I'm not sure what Firware/OS Version my NAS was running however I'm positive the last update I did was back in March which suggest I may have been running v6.9.3 as this version was released around that time.
  • I've tried booting the NAS without any hard drives installed and I get the same error displyed on the LCD screen.
  • This issue has happened randomly, it was working fine yesterday afternoon.
  • Hi BMuuN

     

    You can go ahead and perform USB Recovery. You should prepare a several USB drives to be used.

     

    You can download the OS 6.9.3 Firmware here.

     

    Hope this helps!

     

     

    Regards

     

     

     

4 Replies

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  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    Hi BMuuN

     

    You can go ahead and perform USB Recovery. You should prepare a several USB drives to be used.

     

    You can download the OS 6.9.3 Firmware here.

     

    Hope this helps!

     

     

    Regards

     

     

     

    • BMuuN's avatar
      BMuuN
      Aspirant

      Thanks for getting back to me Marc_V and thanks for the instructions.

       

      Quick question: - will installing OS v6.9.3 wipe the data on the hard drives or will it only update the OS on the NAS?

      • Marc_V's avatar
        Marc_V
        NETGEAR Employee Retired

        Hi @BMuuN

         

        It should only recover the OS on the NAS. It should not affect the data Smiley Happy

         

        One thing to note though, make sure you follow the instructions very well and if in any case your Unit failed to recover and still under 3 years (RN104 has 3 years hardware warranty) then you should contact NETGEAR Support so you can be assisted with RMA.

         

        Let me know if the USB boot recovery does not help resolve the issue.

         


        Regards

         

         

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