Exact Steps For Getting Into Tech Support Mode?

@beisser

Hello, I noticed you are one of the many brilliant minds in the forum.

I have an issue, similiar to this one. Tried may things I have read on-line, and none have solved. I know what the issue but I just dont have any method to repair. Here goes:

I can ping, ftp, and access via smb/cifs. I simply cannot access frontview. Basically, what I believed happened, I was broswing around Netgear's site, found what appeared to be a plugin for Tivo. Since I have 2 of them, I thought this would be a wonderful feature. Unfortunately, I was having trouble enabling the feature. Front View would lock up on me while I was trying to enable the plugin. Eventually, It finally enabled, although I couldnt select the share it would use to present media to my Tivo's. After rebooting it, via Front View, I coulnd no longer access Front View.

I was hoping to place in tech support mode (telnet) and go into the unit to simply disable the Tivo and Bittorrent plugins, except I dont work for netgear and dont have the trade secret to telnet in using support mode :-D

As the plot thickens, I was gifted this nas, ReadyNAS 1100 from my company, as they used it years back for archived backups. Because of this, I cannot register for support with the serial, thus I cannot open a ticket with support, and being that it is out of warranty (im sure), I figured telephone support may turn me away.

If I didnt have 1-2 TB of data on it, I would have just reset to defaults. Currently, I use it to backup my Old, soon to be retired Buffalo NAS.

If you can help, Wonderful!!! If not, I completely understand that as well!

Thanks in advace,

JG

What do you see under the "Info" (far right) column in RAIDar?

By the plugin for TiVo, what exactly did you do to enable this feature? Simply try to enable it via Frontview under Services > Streaming Services > ReadyDLNA?

You haven't installed the EnableRootSSH add-on to enable SSH by any chance? If you have you could SSH in and attempt to fix the problem.

In the far right, it just shows the current firmware revision number, which is the one released back in August or whenever it was.

As for the Tivo plugin/add-on, I went to Netgears download page for the device, selected the option to view additional plugins/add-on, and if I remember correctly, after installing it, it didnt show up under the regular plugin option in frontview, it showed up one tab above, under streaming services. I'm not sure if it was the ReadyDLNA one or not.---> Now as I look back at my recent downloads, that was what it was: ReadyDLNA_1.0.21.bin

Unfortunately, I did not install the EnableRootSSH Add-on. I'm kicking my self now...wishing i did.

Currently, I have the NAS in Tech-Support telnet mode, hoping someone will wither help me get in, or offer to hop in for me to fix :-)
So in the far right now, I have TELNET - 58396

Something I forgot to suggest: you might want to try an OS Re-install (http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu)

Thanks again for the assistance and prompt reply!!!
Unfortunately for me, i tried that and no go. Strangely, i can access everything except front view, including accessing the device remotely using the remote Android app

I hoped that would solve it. The ReadyDLNA included in the latest firmware is actually newer than the version in the file you mentioned.

If Frontview has been broken somehow you will get the symptoms that you mentioned. The only way to fix it (if a OS Re-install doesn't work) is via SSH (which you don't have enabled) or tech support mode.

Thanks, i just didn't want to reset.

Fixed. jgreen1280's NAS was suffering from the same problem as described in http://www.readynas.com/forum/viewtopic.php?f=64&t=35920

Still had old Bittorrent conf file incompatible with current firmware and had two ReadyNAS Photos conf files one of which was causing problems. Removing Bittorrent and renaming the problem Photos conf file solved the problem.