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Jojo90's avatar
Jojo90
Tutor
Dec 24, 2015

External hard disk not recognized (either in USB nor eSATA) on my ReadyNAS104

Hello all !


I have a big problem : I bought an external dock (with USB and eSATA port), to archive the data of my NAS onto external hard disks.

It always worked great with my old 2TB Western Digital Green hard disks, as well with USB than with eSATA.

Coming to the end of my 2TB stock, I have decided to start archiving these data on my news 3TB Western Digital Green... And here comes the problem ! :s
It's truly impossible to make them recognized by the NAS !
I tried many of my 3TB hard disks, with 3 different external docks (with USB & eSATA ports) : without success !
I even try to format my disks in exFAT and NTFS : without results !

I'm blocked : I don't know what to do to unblock the situation :s
Has someone already had this problem ? and already solved it ?
Except putting the disks directly into my computer, and transferring through BPL (it's soooooooooo long !), I'm stuck ! Please, help me ! :'(

If someone has an idea, I take it ! ;)

Thanks in advance for your help, and merry christmas to all of you ! ;)
++
Jojo

PS : Oh ! I've almost forget to say that my ReadyNAS 104 is in 6.4.1 firmware release (the last one, it seems).

10 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Does the dock work properly with 3 TB drives in your PC?

     

    A lot of old docks don't handle disks > 2 TB.

    • Jojo90's avatar
      Jojo90
      Tutor

      Hello Stephen !

       

      Yes it works well, even with my 4TB disks.

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        It could be that the Linux drivers for the dock are not compatible with high capacity disks.

         

        Shortly after connecting the dock, can you download the logs and send them in (see the Sending Logs link in my sig)?

  • Hello Skywalker !
    Thank you for your help !

    Have you received my e-mailed logs ? So if it's the same problem as you described in this topic, the next update (OS6.3) should correct my problem, shloudn't it ?
    Any idea of the release date ?

    Just to give another information that could be interesting : all my HD (2TB and 3T) have one only NTFS partition...

    Thanks to all of you, guys !

    Regards,
    Joel
    • Skywalker's avatar
      Skywalker
      NETGEAR Expert

      Yes, I saw your logs.  You should make sure that your 3TB drive has a partition.  It looks like the filesystem may have been written to the raw device with no partition table.  Most new bare drives come out of the box with no partition table.

      • Jojo90's avatar
        Jojo90
        Tutor

        Hello Skywalker !


        Sorry for the delay : I was in holidays in Portugal for 3 weeks.


        It's really strange, because I'm actually using these disks (formatted in NTFS) on my computer... and before that, they were into a friend's Synology NAS (of course I have reinit these disks in Windows Disk Manager, from many "RAW" partitions into 1 only NTFS partition).

         

        Thanks for your help. If you need more informations, don't hesitate to ask, it would be a pleasure ! ;)

        Jojo90

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