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Forum Discussion
Factory default to RAID6 on 6 drive units?
Apparently factory default to RAID5 is still standard on 6-bay units, even with ReadyOS 6.6+. I realize most customers might not want/need this, but the work of allowing the factory install compl...
Tonkinite wrote:Athe work of allowing the factory install complete, destroying the volume, creating a Flex-RAID RAID6 volume
Tbh, that takes about 10 minutes, if even.
RAIDiator 4 used to allow this with RAIDar, and, in my opinion, that was more difficult for most customers. I believe it's better the way OS6 does.
Posting as an idea was the best thing to do, so users can vote. If many see it the same way you do, then it'd be only fair to consider it.
We're about to find out tomorrow when I do it with ReadyOS 6.6.1 on an RN626X on a 6x6 TB Volume.
I'll time it and post.
You're right, about 9 minutes, because it doesn't rework the volume each time.
But it's still a pretty arcane process that no newbie would be able to do by themselves.
In 2013, L1 didn't even know how to do it, a L2 person walked me through it.
Tonkinite wrote:But it's still a pretty arcane process that no newbie would be able to do by themselves.
Flex-RAID is not meant for newbies, but I agree that there is plenty of room for improvement. I suggest posting something as an "idea" to poll other users.
Tonkinite wrote:In 2013, L1 didn't even know how to do it, a L2 person walked me through it.
I also agree that it would have been better to get the right answer straight away. If I remember correctly, OS6 units were first released in 2013, which doesn't excuse, but may explain why some L1 agents may not have been aware of all advanced features of these new units. When L1 passed you to L2, it was the right thing to do as a (good) Support agent. You should know as much as possible, if you don't, ask/involve higher tier. Based on my experience of Tech Support (in all companies), the highest priority for L1 is to resolve as many inbound as "fast" as possible, to address most simple queries in first contact, which is good for both customers and Support, then making sure to properly log any more complex request in system to ensure fast response from higher tier.
Was posted to Idea Exchange a week or so ago, with a few upvotes since.
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