NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
xuco80
Aug 27, 2018Tutor
Restore default factory
Hello! I want to reset to factory my ReadyNas 104, but I don´t want loss my data. I have 3 disk, 9TB in JOBD.
If I disconnect the three disks and do a factory reset, when I reconnect them I will have the data intact? or it will detect them as a new volume losing all the data.
Thank you
Hi Marc_V,
Finally, I had to save all the information and reset to default factory values. Now it works perfectly again. Thank you very much anyway
13 Replies
Replies have been turned off for this discussion
- mdgm-ntgrNETGEAR Employee Retired
The whole purpose of a factory reset is to wipe all data, settings, everything. Trying to do a factory reset with the disks removed will achieve nothing.
Why do you want to reset things back to factory default?
- xuco80Tutor
it does not show the applications and if I try to install one manually it gives me an error. There is a problem with the software.
- mdgm-ntgrNETGEAR Employee Retired
Have you tried a different web browser?
Have you downloaded the logs zip and checked the logs for clues (you can send the logs in if you like, see the Sending Logs link in my sig)?
- Marc_VNETGEAR Employee Retired
Hi xuco80
Welcome to the Community!
What Apps are you trying to install? IS your NAS already on BETA firmware? 3rd Party Apps might not have support for the latest Beta or official version that might be also the cause for the app not to install/work.
You may want to check your logs under systemd-journal.log and go to the timeline where you tried to install the App. Try to check volume.log as well and see if your OS(md0) is full.
Regards
- xuco80Tutor
- Marc_VNETGEAR Employee Retired
Hi xuco80
Unfortunately mdgm is not with NETGEAR anymore, It would be good if he had taken a look on your logs.
I would advise contacting NETGEAR Support so experts can get this escalated and fixed.
Have you tried installing other apps from apps.readynas.com?
Regards
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!