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xuco80's avatar
xuco80
Tutor
Aug 27, 2018
Solved

Restore default factory

Hello! I want to reset to factory my ReadyNas 104, but I don´t want loss my data. I have 3 disk, 9TB in JOBD.

 

If I disconnect the three disks and do a factory reset, when I reconnect them I will have the data intact? or it will detect them as a new volume losing all the data.

 

Thank you

  • Hi Marc_V,

     

    Finally, I had to save all the information and reset to default factory values. Now it works perfectly again. Thank you very much anyway

13 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    The whole purpose of a factory reset is to wipe all data, settings, everything. Trying to do a factory reset with the disks removed will achieve nothing.

     

    Why do you want to reset things back to factory default?

    • xuco80's avatar
      xuco80
      Tutor

      it does not show the applications and if I try to install one manually it gives me an error. There is a problem with the software.

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        Have you tried a different web browser?

        Have you downloaded the logs zip and checked the logs for clues (you can send the logs in if you like, see the Sending Logs link in my sig)?

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    Hi xuco80

     

    Welcome to the Community!

     

    What Apps are you trying to install? IS your NAS already on BETA firmware? 3rd Party Apps might not have support for the latest Beta or official version that might be also the cause for the app not to install/work.

     

    You may want to check your logs under systemd-journal.log and go to the timeline where you tried to install the App. Try to check volume.log as well and see if your OS(md0) is full.

     

     

    Regards

     

     

    • xuco80's avatar
      xuco80
      Tutor

      Hello Marc_VMarc_V

      Thank you very much for answering.

      I really want to install plex but when I go to the section of available applications, they appear blank and I can not install any other. I can not install any.

      The log I sent it to mdgm-ntgr

      The current firmware is 6.9.3 Stable version

      • Marc_V's avatar
        Marc_V
        NETGEAR Employee Retired

        Hi xuco80

         

        Unfortunately  mdgm is not with NETGEAR anymore, It would be good if he had taken a look on your logs.

         

        I would advise contacting NETGEAR Support so experts can get this escalated and fixed.

         

        Have you tried installing other apps from apps.readynas.com?

         

         

        Regards

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