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Forum Discussion
Interested in purchasing Pro-Support but can't find contact
Hi all, I am keen to find out more around the Pro Support service offering... My complimentary support expires in January and as this unit will support a business, I feel the Pro Support could be...
You could contact Sales.
You can have a read of http://prosupport.netgear.com/technical_support.html
If you login to my.netgear.com there is the option to purchase a support contract online.
Whether you are within the 90 days or you have a support contract your case can be escalated if the agent handling the case determines that it is necessary.
If you're not happy with how a case is being handled let me know the case number and I can review it.
Thanks... I would prefer to speak with a sales contact.
Do you have a number I can use? I am UK based.
From what the technical support agent advised, the Pro-support is basically the same as the complimentary 90-day support with the benefit of NBD RMA's and keeping the hard drives in case of needing to replace. Previously I thought the pro-support was a premium engagement and meant you worked with more senior engineers etc.
There is no ongoing case in this instance... I am being proactive.
You could take a look at the Contact Us page on our website.
5 year NBD are included now with business class models. Provided of course that you purchased after that was introduced.
The support contract extends the software support beyond the 90 days. You still get onto the same support engineers. Cases are escalated to more senior engineers if that becomes necessary.
As for the Defective Drive Retention service see e.g. http://prosupport.netgear.com/pdf/NETGEAR_Defective_Drive_Retention_Service.pdf
Thanks... I purchased this 526X on 28th October this year, does that qualify for NBD?
I don't see it mentioned anywhere so maybe I missed this.
Hello steveoelliott,
I believe that unit should come with Advanced NBD. Try contacting support to have it checked and corrected if it is registered.
Regards,
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