NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

miahz's avatar
miahz
Aspirant
Mar 17, 2011

Irregular/Slow Read Speed from NV+ over Gigabit

I'm struggling to understand my problem, but i'll do my best to explain below.

Basically: i get wildly different results when copying files/folders in OS X Finder from my NV+.

Ok, getting the specs out of the way:

Netgear ReadyNAS NV+
4.1.7 [1.00a043]
X-RAID
Seagate ST31500341AS 1.5TB x4
User Security Mode
Netgear ProSafe GS108*

MacBook Pro, mid-2007, 2.2GHz C2D, 4GB RAM
FUJITSU MHW2120BH 120GB 5400rpm
Toshiba MK1059GSM 1TB 5400rmp via external FireWire 800
Gigabit wired connection, Automatic settings**

OS X 10.5.8, Finder
protocol: AFP, SMB, NFS***
Monitoring network speeds in Activity Monitor's Network tab

So i was doing simple drag-and-drop copies of fairly large video files from my ReadyNAS onto a FireWire 800 drive. The files are anywhere from 500MB up to 6GB, the majority being around 1GB, some grouped into folders. I had 1TB i was trying to fill up on a deadline and was frustrated to find out it was taking way longer than it should.

Now, occasionally a file would copy as fast as i'd expect, going 30–50MB/s, taking maybe 30 seconds. When i started trying to copy multiple folders i noticed a problem. Those transfers would only go 1–10 MB/s — way too slow for a gigabit connection. The large 6GB files seemed to always go at higher speeds (30–50MB/s) when copied alone. However, like the title says, it's all irregular — some single files would go slow as well, but folders and multiple files would never go at expected gigabit speed. I tried different files from different locations, different sizes, different combinations. Occasionally i'd get 30MB/s and on the next file i'd try it would drop to below 5MB/s. Most of the time is was around 5MB/s.

I was hoping to select all the files and folders and drag them over for a one-time copy, but with the slow speeds it was going to take more time than i had. And as i said, copying files one-by-one did not guarantee top speed either, besides i didn't have time to babysit it and copy hundreds of files individually.

Obviously, because some of the files would sometimes read at the expected speed, i assume everything with the "environment" (all the hardware and settings) is set up properly. So i'm tending to believe there's something very odd going with the NV+ reading files. Or maybe an issue in Finder when copying multiple files or folders containing multiple files or subfolders. I say this mainly because most everything else tested out to be a non-factor, though there could easily be something that i'm missing.

I tested the write speed of the target drive, and it's 70MB/s — probably capped by the FireWire 800 connection. So that's not the problem. The system drive inside my MacBook Pro writes about 30MB/s. I tested copying to it as well and got the same irregular results — usually under 10MB/s. I'm also fairly sure the network connection is legit because when i would try to copy the same file a second time, the network speed would spike up to about 70MB/s at first then drop down under 10MB/s — because it was cached in memory on the NV+ then started reading from disk.

And of course i tried all the options and tricks i could dig up on the forums here (though most of them affect writing to the ReadyNAS not reading from), and none had any noticeable effect either way.
* with/without switch (direct connection to NV+)
- jumbo frames on and off (both on the NV+ and my Mac at 1492,1500,7936,9000)
- journaling on and off
- disabling extra protocols, services, and addons
** automatic and manual IP and ethernet settings on my Mac
- tcp.delayed_ack 0/3
*** AFP, SMB/CIFS, NFS protocols

Unfortunately i don't have a Windows machine with a Gig port to test.

This sounds a lot like the unresolved problems many others have reported with slow speeds so i apologize if it's a repeat. Please chime in if you have any ideas, comments, questions, or new things i can try.

Thanks.

6 Replies

Replies have been turned off for this discussion
  • Under Frontview, you can try setting the Speed / Duplex to "Auto negotiation". That might help.
  • I read through your whole post. I've got nothing to suggest. I just wanted to say that you've been remarkably thorough, and I have no idea.
  • Happily, i am now getting a pretty solid 17MB/s write to and 45MB/s read from my NV+ over basic wired GigE (same hardware as above). The only change is that i did a fresh install of OS X Snow Leopard 10.6 last month. I could possibly boost that just a bit with Jumbo Frames and a few other tweaks. So as i suspected, there seemed to be either a bug or errant setting in Finder/OSX or something buried in my 3-year-old installation of 10.5 on my MacBook Pro that was causing the terrible performance.

    Sadly, i've encountered a deal-breaker bug in Snow Leopard with no cure (random logouts with an external display attached and/or the graphics card is stressed), so i am forced to revert back to 10.5.

    Though it would be so much easier to just roll back to my disk image backup of 10.5 before i upgraded, i think it's worth the effort to try a clean install of 10.5 to see if it's a 10.5 vs 10.6 issue or just something i picked up along the way causing my slow NV+ performance.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Under Status > Health > SMART+ in Frontview, what is the firmware version of the drives e.g. CC1H or SD1A?
  • mdgm wrote:
    Under Status > Health > SMART+ in Frontview, what is the firmware version of the drives e.g. CC1H or SD1A?

    Sorry, i missed this last reply. All 4 of my drives are CC1H firmware.

    So it's 7 months later, and i was able to stay on Mac OS 10.6. I haven't observed any very slow speed like i was on 10.5, so at this point i have to assume it was something in my install of 10.5 that was causing it — perhaps a setting in Finder or elsewhere in the OS, or some software i had installed. I really doubt it was a hardware issue.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    I agree.

    I have 14 drives with the CC1H firmware and they're fine.

    If still on 4.1.7 I would stay on that for now. There are some performance issues with 4.1.8. 4.1.9 (currently in beta: http://www.readynas.com/forum/viewtopic.php?f=17&t=59222) addresses this issue. I would update to 4.1.9 once it goes production and then update to Mac OS X 10.7 Lion (note Lion is incompatible with PowerPC apps so check if you have any of these before updating to Lion) if you wish. If you are happy with Snow Leopard I would stick with it. Lion isn't as reliable as Snow Leopard in my opinion and unless you want to use iCloud or the new versions feature it doesn't really offer much over Snow Leopard.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More