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Issues since move fron ReadyCloud to MyNetgear migration
Since Migrating to the MyNetGear account, 2 things have happenned, using ReadyCloud. 1) the 'Admin Page' Link no Longer works. It Always says "the Admin page can only be accessed when you are on the...
Hello Humper,
Yes, enter the Hotmail account after clicking Leave to remove Virginmedia account. I asked if you have Home folder for HumperNAS because clicking Leave will delete its Home folder so it will lose its contents too.
Regards,
Hello Humper,
What's the model number of your ReadyNAS? What's the FW version?
ReadyNAS OS6 units should have the latest firmware version to use the upgraded ReadyCloud account. This ReadyCloud account that has been entered to your ReadyNAS Admin page > Cloud tab's ReadyCloud settings is expected to automatically change to the upgraded one once the NAS receives the signal that the account has been upgraded.
Welcome to the community!
Regards,
Hi JennC
the Model Number Is RN10200.
the Firmware is 6.5.0
I log into ReadyCloud.netgear.com using my Email address of my MyNetGear account, Should I be able to see any references to the Username which is on the Admin Page > Cloud Tabs settings?
Also, I have noticed that my MyNetgear Account doesnto have any registered products. When I try To 'Register a Product', upon entering The Serial number it says "This Serial number has been already registered online". When I put in The Date of Purchase, it says "Invalid Manufacture date"
Could this be anything to do with it?
Why does it work when I use the android app (readycloud)?
Many thanks
Andrew,
Hello Humper,
In the admin page under Cloud, you will see ReadyCloud, it should show "Signed in as" followed by the myNetgear account that you have registered it with. I am not sure if you did this before, if you have enabled this ReadyCloud before then you must have home shares for the ReadyCloud user/s, please make sure you backup the home shares, or should I say make sure to always have full backup.
Regards,
Hello Humper,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,Hi,
No, This hasn't been resolved.
I have been scratching my head, trying to figure out the shares - that's my best guess at The moment.
At the moment, I have the following issues.
1) The ReadyCloud.netgear.com does not allow me to browse the content
-----> I sign in using my MyNetgear account, it shows me the device, although when I try to browse the content it does not show me any. just breifly displayes the message 'No Volumes or USB disks' while the bar is progressing
2) the ReadyCloud Android app requires a Second sign-in in order to access The content.
-----> I have signed in to the app using my MyNetgear email and password. This connects me to the Device, but I cannot access any content until I put in a secondary 'Share Account'. this would be OK if the app remembered the second set but It does not.
3) The Admin account link does not work on the 'Manage' section of my Readycloud.netgear.Com page
-----> It just displays 'The Admin Page can only be accessed when you are in the same network(LAN) as your device'. I have to Manually browse to 192.168.0.3 in order to access the Admin Page.
4) My sync software has just stopped working.
----->i have used sync software to sync my PC to my share folders on the Readynas. Recent;ly, the sync task('mirror' type - so both sides have The same content so requires add and delete access) has failed with the error; 'Failed to copy from Left (pc->nas): Cannot copy file Access is denied'.
The connection has a test option, which Succeeds, so it'sjust when attempting To copy things to the NAS. Interestingly, my other sync jobs still work - but they go direct to the "Music" or "Video" share, whereas the one that fails goes to "Documents\Receipes".
This has all started happening since the migration to the MyNetGear Account.
All I want is effectivly no restriction when Signed in using my MyNetgear Credentials, but I cannot seem to get this working.
I'm Stumped!
Andrew
Hello Humper,
Humper wrote:
I have been scratching my head, trying to figure out the shares - that's my best guess at The moment.
At the moment, I have the following issues.
1) The ReadyCloud.netgear.com does not allow me to browse the content
-----> I sign in using my MyNetgear account, it shows me the device, although when I try to browse the content it does not show me any. just breifly displayes the message 'No Volumes or USB disks' while the bar is progressing
This myNetgear account you used, is this the same account that you see in the admin page's Cloud > ReadyCloud's "signed in as"?
2) the ReadyCloud Android app requires a Second sign-in in order to access The content.
-----> I have signed in to the app using my MyNetgear email and password. This connects me to the Device, but I cannot access any content until I put in a secondary 'Share Account'. this would be OK
When you say content, are you referring to a specific share? Does this share have any permission settings? You can verify that by getting to the admin page's Shares then select the share you are trying to open then go to Network Access, it should show you the users that are allowed to read or write or read/write to that share. Also, is the myNetgear account you logged in to this app the main account or just one of the invited users?
3) The Admin account link does not work on the 'Manage' section of my Readycloud.netgear.Com page
-----> It just displays 'The Admin Page can only be accessed when you are in the same network(LAN) as your device'. I have to Manually browse to 192.168.0.3 in order to access the Admin Page.
Yes it is true, the admin page hyperlink only works when you are connected to the same LAN where the NAS is. You might want t check what type of connection (wired LAN and/or wireless LAN) is being in used. If you in the same network where the NAS is and at the same time the computer is connected to another network wirelessly, that could be the cause.
4) My sync software has just stopped working.
----->i have used sync software to sync my PC to my share folders on the Readynas. Recent;ly, the sync task('mirror' type - so both sides have The same content so requires add and delete access) has failed with the error; 'Failed to copy from Left (pc->nas): Cannot copy file Access is denied'.
The connection has a test option, which Succeeds, so it'sjust when attempting To copy things to the NAS. Interestingly, my other sync jobs still work - but they go direct to the "Music" or "Video" share, whereas the one that fails goes to "Documents\Receipes".
This sync software is a third party software, I may not be familiar with how it exactly works and its interface. Please just make sure, since it is copying to the NAS and you said others are getting copied to Music and Video shares, the Documents or the share that fails to grab copy via that sync software has no permission that may block the software from accessing it.
Regards,
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