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Solved
Issues since move fron ReadyCloud to MyNetgear migration
Since Migrating to the MyNetGear account, 2 things have happenned, using ReadyCloud. 1) the 'Admin Page' Link no Longer works. It Always says "the Admin page can only be accessed when you are on the...
Hello Humper,
Yes, enter the Hotmail account after clicking Leave to remove Virginmedia account. I asked if you have Home folder for HumperNAS because clicking Leave will delete its Home folder so it will lose its contents too.
Regards,
Hi JennC.
My ReadyCloud account was linked to my Virginmedia.com Account.
My myNetGear Account was created using my hotmail.com Account - and was created during the Upgrade.
I haven't altered my MyCloud settings since the upgrade.
It sounds as though I need to connect my Cloud > ReadyCloud to my myNetGear Account. ?
I have PM'd this message and the Screen Shots as requested.
Thanks Andrew.
Hello Humper,
Do not click Leave. Just got to readycloud,netgear,com and upgrade your ReadyCloud account. It will give you option to choose which email address.
Regards,
Hi JennC,
I have already upgraded.
When I goto Readycloud.netgear.com -> Sign in -> "Upgrade your Existing ReadyCLOUD account" --> Enter my ReadyCloud account details (HumperNas) it says that It has already been updgraded.
When I Sign in using the virginmedia.com account, I get the following Screen
When I log on using my hotmail.com account (which Is what my MyNetgear account is)
I see the Nas available, but Clicking on it reveals no shares.
What do I need to do?!
thank you
Andrew.
Hello Humper,
Reboot the NAS and see if you get the same results.
If you get the same results, does this HumperNas have home folder? If yes, back up the files from its home folder. If you have invited ReadyCloud users that have home folders too, back up their files too. Then under Cloud > ReadyCloud, use your Hotmail account.
Regards,
Hi JennC,
I do not have a Home folder.
Just to confirm, you want me to Select "Leave" on the Cloud > ReadyCloud account and then reSign in with my Hotmail account? Only because you said not to do it in an earlier message.
Thank you for your continued support. It is very much appreciated!
Andrew.
Hello Humper,
Yes, enter the Hotmail account after clicking Leave to remove Virginmedia account. I asked if you have Home folder for HumperNAS because clicking Leave will delete its Home folder so it will lose its contents too.
Regards,
Excellent, Thanks JennC,
Thjis appears to have sorted The issues - just relinking my device to my Mynetgear Account.
Thank you so much!
Andrew.
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