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Forum Discussion
Lost all disks after firmware 6.9.4 upgrade
Shortly after upgrading to firmware 6.9.4 I lost the data volume and all four disks are marked red. There's an alarm saying "Remove inactive volumes to use the disk. Disk #1,2,3,4."
I have a ba...
I believe there is more than one cause for this problem. Your best option (other than the brute-force factory reset) is to use paid support at my.netgear.com.
Netgear mods ( for instance evan2, Marc_V, JohnCM_S ) might be willing to analyze your logs, and give you some information on the cause and possible solutions. So you could PM them and ask if they are willing to do that.
Yes, I agree, there might be more than one reason for this issue. Should I investigate the other possible causes? Or just factory reset and start over?
If it were my primary NAS, I'd do the factory reset and start recovering files from backup. My backups are automated, and it's fairly easy for me to switch to a backup NAS - so I wouldn't use paid support.
If you aren't in a hurry, you could ask for help from Netgear mods to analyzing the logs. There's a chance they might also want to take a look at your system remotely.
If you have ssh enabled on the NAS, you could poke around on your own I guess.
Thank you for your input. I'm running the data off an DR/alternative storage solution, so there is no rush in getting the ReadyNAS operational. My priority is finding the root cause(s) so I can rule out hardware error.
I'm not cormfortable around SSH, so if any Netgear staff would have a look at the logs that would be great.
Any tip on how to get their attention?
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