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pgovil's avatar
pgovil
Aspirant
Jul 20, 2018

Lost Volumes following stuck Reboot

My NAS was gracefully rebooted but it was stuck at 97% for a long time so I forced reboot it. Unfortunately my volume is now missing. I can SSH to the NAS and also from GUI I can get to it but I get an error message no volumes are configured.

Searching shows me a few others have faced similar issue but that followed an action like a HDD replacement. In my case however I don't recall any hardware failure and the only known issue was inability to update AV software. My ReadyNAS OS is 6.9.3. SSH'ing into the NAS only shows /, /dev, /dev/shm, /run/ /run/lock, /sys/fs/cgroup filesystem's mounted.

Where can I go about troubleshooting what happened and get the volume back as all the data is in there. I have another NetGear NAS where I sync data weekly which has all my data intact but there is an encrypted volume on the failed NAS that has lots of critical data that isn't the latest. I am probably giving very little information for anyone to be able to assist but if you could guide me I'd be more than happy to furnish the details.

 

Thank you for your time in reading my post and assisting.

45 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    You could send your logs in (see the Sending Logs link in my sig).

    • pgovil's avatar
      pgovil
      Aspirant

      GM mdgm, thanks for your response. Is there a way I can tar/gzip or just extract the logs from shell and send you. My NetGear NAS web page is again stuck. I went to look at the front of the NAS and I see it's stuck again and in the process of rebooting again. I can SSH fine though and see the following mounted FS

      root@ReadyNAS64:~# df -h
      Filesystem Size Used Avail Use% Mounted on
      udev 10M 4.0K 10M 1% /dev
      /dev/md0 4.0G 2.7G 4.0K 100% /
      tmpfs 1.9G 0 1.9G 0% /dev/shm
      tmpfs 1.9G 8.7M 1.9G 1% /run
      tmpfs 961M 1.4M 960M 1% /run/lock
      tmpfs 1.9G 0 1.9G 0% /sys/fs/cgroup

       

       

      • StephenB's avatar
        StephenB
        Guru - Experienced User

         

        /dev/md0 4.0G 2.7G 4.0K 100% is a bit unusual, saying that you are using 2.7GB out of 4.0GB, but the volume is 100% full.  You could balancing the OS partition (using the btrfs command from ssh).

         

        Though 2.7G used is also quite full - you must have installed some packages or apps that use OS partition space.  You should probably shift some of those folders to the data volume (symlinks are one way to accomplish this).  Of course that will need to wait until the data volume is mounted.

    • pgovil's avatar
      pgovil
      Aspirant

      My previous response to this message did not get sent. I am sending the message again. please change the extension of the attached file to zip as the same is not permitted for uploading.

      I guess I still can't upload getting an error 

       

      Correct the highlighted errors and try again.

      • The attachment's system_log-readynas64-20180720-114325.pdf content type (application/pdf) does not match its file extension and has been removed.
    • pgovil's avatar
      pgovil
      Aspirant

      mdgm, since the web portal is not accepting the log downloaded from NAS admin page and its getting truncated when I post the log for your review online, do you have a suggestion to send you the logs any other way? I have it; just can't upload to community page thread. Thanks for your time.

  • Retired_Member's avatar
    Retired_Member

    Sorry to hear, that you experienced these problems.

    Could you please translate that "...for a long time..." into standard units  e.g. hours or days.

    Just being curious. Thanks a lot and good luck with the repair.

    • pgovil's avatar
      pgovil
      Aspirant

      Thank you for your time RolandWause. Long as in well over a day. Usually the NAS boots up in just under 5 mins but this was extremely long and repeat attempts to reboot did not help.

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