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adamsabido's avatar
adamsabido
Aspirant
Mar 29, 2018
Solved

Readynas 104 stuck on boot menu following a reboot

Hello,

 

I've rebooted my device which was working fine prior to the reboot and it's now stuck in the boot menu, it's the same issue people have with the firmware upgrades but I didn't do this I simply rebooted it. Boot menu comes up straight away as soon as power is plugged in and the only button which does anything is the backup button which makes it go to 'Boot Menu - Normal'. It's not detected by RAIDar, I've tried USB recovery but this doesn't do anything, booting without disks in does the same thing and my hardware warranty has typically just run out does anyone have any ideas before I need to buy a new one?

  • If you can't find the NAS with RAIDar without disks, then there's either a problem with the NIC interface in the NAS, the system board, or possibly the power brick.

     

    You can try the second NIC (checking the LED status for it btw), and see if that works. If it still fails, you could then try a risk-buy on a replacement power adapter.  In the US, you can find a compatible power adapter for about $20.  Google on CAM090121.

     

    If that fails, you'll need a new NAS, as Netgear doesn't sell the boards as spare parts (and the memory is soldered in).

     

8 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    If you can't find the NAS with RAIDar without disks, then there's either a problem with the NIC interface in the NAS, the system board, or possibly the power brick.

     

    You can try the second NIC (checking the LED status for it btw), and see if that works. If it still fails, you could then try a risk-buy on a replacement power adapter.  In the US, you can find a compatible power adapter for about $20.  Google on CAM090121.

     

    If that fails, you'll need a new NAS, as Netgear doesn't sell the boards as spare parts (and the memory is soldered in).

     

    • adamsabido's avatar
      adamsabido
      Aspirant

      Yeah I don't think it's the NIC or the power adapter, I'd expect it to at least boot if it was the NIC and not show any lights etc. if it was the power.

       

      Sounds like a new one is required to me. Do you know if there's any way to access the drives and grab my data off?

       

      Between the botched firmware updates (which have already caused me to need a rebuild once) and now this just from a reboot I think I might move away from Netgear and get an equivalent QNAP.

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        If the voltage output of the power adapter is too low, you might see some lights.  But I agree that is speculative.

         

        On the NIC - are you seeing the LED on the NIC port light up?  Or not?

         

        Also, does the system respond to the boot menu at all?

         

        The simplest way to deal with your data is to get another OS 6 ReadyNAS.  You can simply migrate your disks to an RN214.  Also, you can migrate to an X86 ReadyNAS - you'd lose arm-specific apps (Plex for instance), but the data would all be there.

         

        If you can connect your disks to a linux PC that has mdadm and btrfs installed you can also manually mount the RAID array and offload the data.

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