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jdou's avatar
jdou
Aspirant
Jan 06, 2019

NAS 104 Reset problem

Hi,

I had problems with my device and after having copied everything on the cloud, I have to carry out a factory reset. I tried following the instructions but from the looks of it when I reached the point of pressing the backup button to start the reset process, I pressed the button anotehr time and the sytem went for an OS reinstall.The problem now is that this process has been ongoing continously for the last 48 hours! and the on and off button is flickering so I presume that something is going on. I am not sure whether I can switch everything off during this everlasting process and start afresh or have to wait for teh OS reinstall to finish. How long does it take?

14 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    The OS reinstall should just take a couple of minutes.

     

    If you planning to do a factory reset anyway, you can simply turn off the NAS and start that again.

     

    Though I'd install RAIDar on a PC, and check the NAS status with that first.  https://kb.netgear.com/20684/ReadyNAS-Downloads

    • jdou's avatar
      jdou
      Aspirant

      Uninstalled previous version of Raidar and installed new version but it cannot find the NAS albeit it's on and connected.

      • jdou's avatar
        jdou
        Aspirant

        I restarted NAS again and this time round managed to show up and Rair dar found it and is marking as healthy. I clicked diagnostics and got the following result:

        Successfully completed diagnostics

        System

        • No errors found.

        Logs

        • 2019-01-11 07:13:44: BTRFS: error (device md127) in cleanup_transaction:1864: errno=-5 IO failure

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