Hi,I have just newly purchased a readynas 212 2-bay diskless along with compatible 3TB hard drives (WD30EFRX) however when going through the setup the ReadyNas says it is unable to detect the hard drives. Can anyone help, NAS is on the latest firmware and has been factory reset to see if this would help. I have also tried with a single disk but have had no luck.

Hi Ashk It would be best to get it replaced by the seller since it's brand new. I would not advise taking chances to make it work and since it's not getting detected then there's nothing to do anymore. most likely mishandling is the cause or just unfortunate timing. :( Hope this helps! Regards

New compatible 3TB hard drive not detected by Ready Nas 2-Bay RN212

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Marc_V
NETGEAR Employee Retired
Nov 19, 2018
Hi Ashk

Welcoime to the Community!

Were you able to check if the drives work when connected to a Computer? this is just to check if there's any issue with the drives. It is also possible that the NAS SATA connections are not working, if this is brandnew I would recommend returning it to the reseller for a replacement.

It is also possible that the drives are not properly inserted on the NAS. Please see Adding disk to Desktop ReadyNAS

Hope this helps!

Regards
- Ashk
  Aspirant
  Nov 19, 2018
  Hi Marc,
  Thank You for your reply, I did check the drives by connecting them to the computer they do not appear discoverable, I just tested another smaller 160GB drive into the NAS which has been detected. It is hard to believe the that 2x 3TB could be faulty, or is there a way to get these drives to appear in disk management or the NAS system?
  
  Regards
  
  Ash
  - StephenB
    Guru - Experienced User
    Nov 19, 2018
    Ashk wrote:
    
    Thank You for your reply, I did check the drives by connecting them to the computer they do not appear discoverable,
    
    Use WDC's lifeguard software in the PC. https://support.wdc.com/downloads.aspx?p=3&lang=en
    
    If that doesn't detect the drives, then it is likely that both were dead on arrival. That can happen - one possibility is that they were mishandled during shipment.
    
    You'd want to exchange the drives with the seller - if you RMA them to WDC you'll get re-certified drives with a shorter warranty.
    
    If it turns out to the the ReadyNAS, you'll want to exchange that with the seller also. But if the NAS is detecting the SSD drive, it's more likely to be the disks.