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New NAS Erased data on ANOTHER NAS in network!!!
Hi All
There are 4 people who work at my company, and 3 of them have a NAS. Everyone is networked together, but no one has each other's password.
I was put in charge of installing an old ReadyNAS 1100 for the 4th guy. He put 4 new hard drives in it, hooked it up to his network, and instructed me to reformat and erase to start it from scratch.
So I initiated the factory reset on his NAS...waited for it to do its thing...logged in with the default password via RAIDar....and changed his password and set it up as RAID X.
The next day the guy who works next to him found that he no longer had his NAS. When he went to the front panel, it appeared that everything had been erased, reformatted, permissions erased....everything lost.
OK....so how in the world is this possible? I talked to 3 different Netgear support specialists. They each told me that the data should be there. The only way that the data could have been erased was if the factory settings were restored (I never touched the other NAS) or if someone logged in and deleted the files (I don't know his password).
Please help as I am quite infuriated and perplexed by this. This should not be possible.
There are 4 people who work at my company, and 3 of them have a NAS. Everyone is networked together, but no one has each other's password.
I was put in charge of installing an old ReadyNAS 1100 for the 4th guy. He put 4 new hard drives in it, hooked it up to his network, and instructed me to reformat and erase to start it from scratch.
So I initiated the factory reset on his NAS...waited for it to do its thing...logged in with the default password via RAIDar....and changed his password and set it up as RAID X.
The next day the guy who works next to him found that he no longer had his NAS. When he went to the front panel, it appeared that everything had been erased, reformatted, permissions erased....everything lost.
OK....so how in the world is this possible? I talked to 3 different Netgear support specialists. They each told me that the data should be there. The only way that the data could have been erased was if the factory settings were restored (I never touched the other NAS) or if someone logged in and deleted the files (I don't know his password).
Please help as I am quite infuriated and perplexed by this. This should not be possible.
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- Looks like I lost my job. I think I'm pretty much bearing 100% of the hit for this nightmare...so unfortunately I won't be able to get back in there to confirm what exactly happened.
I asked them how they verified that the data was gone, and the response was that "the front panel NAS shows 2.6 of 2.7 GB free, IP has changed, permission have been reset, and the drive has been renamed". My suspicion is that the data is still there, something happened to the IP and the NAS doesn't know where to look for the data and so it's reading as empty. The last I heard they were taking the drives out for data recovery.
Unfortunately that's all the info I have. It's a mystery to me because both you and Netgear tech support have told me the same thing: that this is impossible. Well, impossible it may be, it happened...some horrendous bug must have caused this.
Thank you so much for all your help.
I hope the guy gets his data back. - Odd, the 1100 has no display so it couldn't show free space. I'd love to have both units in a room with a switch and a laptop, something is fishy here.
- One would've thought that if there was a bug one would have seen widespread reports of it. There are many users who have multiple NAS units and I can't remember reading a report of an issue like yours here before. The issue sounds more likely to be user error.
"front panel" isn't exactly clear. One could make two conclusions:
1. Referring to Frontview but can't remember it's name
2. Referring to a LCD display on the front of the NAS. In this case the unit couldn't have been an 1100.
I hope the guy gets his data back too. - Yeah perhaps his unit isn't a 1100. That just shows you that I couldn't have reset it because I've never even seen it!
I mentioned that the NAS I installed was a hand-me-down. Perhaps it had a static IP, then when it was replaced with a newer model, the newer model was then set to the same IP as the old one.
Is it plausible that if the units had the same IP address RAIDar sent out some reset/RAID setup message to both units-- without needing to physically perform the factory reset on both devices?
P.S. Both computer were using OSX Lion 10.7.5 - It would be a very bad design if RAIDar could reset the raid array by simply sending an unsolicited packet to a NAS that wasn't waiting for a response (e.g., wasn't already in the middle of a factory reset procedure). That would make the NAS incredibly vulnerable to attack. I don't think that is plausible.
If you didn't have physical access to the NAS (or didn't touch it), and were not given its password, I don't see any way you could have done this. mdgm wrote: One would've thought that if there was a bug one would have seen widespread reports of it. There are many users who have multiple NAS units and I can't remember reading a report of an issue like yours here before. The issue sounds more likely to be user error.
"front panel" isn't exactly clear. One could make two conclusions:
1. Referring to Frontview but can't remember it's name
2. Referring to a LCD display on the front of the NAS. In this case the unit couldn't have been an 1100.
I hope the guy gets his data back too.
And gets a backup system organised?
Obviously needed, but doesn't seem likely for this shop.onimod wrote: And gets a backup system organised? - Generally these guys are very good about backing up all their stuff. For whatever reason, they didn't have a backup of this one NAS.
I've been in contact with level 2 tech support at Netgear. Still I am without a clue as to what happened. Apparently there is another way to perform a factory reset from within Frontview, but it requires the password to access it as well as several confirmatory clicks which make it difficult to do this by accident.
They said that if their is an IP conflict that the NAS will favor the "first" and not allow the second unit. So there is no way that this could format both NASs.
We did also perform a firmware update. Not sure if this has anything to do with it.
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