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Forum Discussion
New NAS Erased data on ANOTHER NAS in network!!!
Hi All
There are 4 people who work at my company, and 3 of them have a NAS. Everyone is networked together, but no one has each other's password.
I was put in charge of installing an old ReadyNAS 1100 for the 4th guy. He put 4 new hard drives in it, hooked it up to his network, and instructed me to reformat and erase to start it from scratch.
So I initiated the factory reset on his NAS...waited for it to do its thing...logged in with the default password via RAIDar....and changed his password and set it up as RAID X.
The next day the guy who works next to him found that he no longer had his NAS. When he went to the front panel, it appeared that everything had been erased, reformatted, permissions erased....everything lost.
OK....so how in the world is this possible? I talked to 3 different Netgear support specialists. They each told me that the data should be there. The only way that the data could have been erased was if the factory settings were restored (I never touched the other NAS) or if someone logged in and deleted the files (I don't know his password).
Please help as I am quite infuriated and perplexed by this. This should not be possible.
There are 4 people who work at my company, and 3 of them have a NAS. Everyone is networked together, but no one has each other's password.
I was put in charge of installing an old ReadyNAS 1100 for the 4th guy. He put 4 new hard drives in it, hooked it up to his network, and instructed me to reformat and erase to start it from scratch.
So I initiated the factory reset on his NAS...waited for it to do its thing...logged in with the default password via RAIDar....and changed his password and set it up as RAID X.
The next day the guy who works next to him found that he no longer had his NAS. When he went to the front panel, it appeared that everything had been erased, reformatted, permissions erased....everything lost.
OK....so how in the world is this possible? I talked to 3 different Netgear support specialists. They each told me that the data should be there. The only way that the data could have been erased was if the factory settings were restored (I never touched the other NAS) or if someone logged in and deleted the files (I don't know his password).
Please help as I am quite infuriated and perplexed by this. This should not be possible.
18 Replies
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- What model is the other NAS?
What version(s) of RAIDiator firmware is/are on the NAS units?
Did you use RAIDar to choose X-RAID or did you let the NAS do it's own thing automatically after 10 minutes? If you used RAIDar, which version did you use? - When I got the unit it had 4.9. I updated it to 4.10. The other unit has 4.9 I believe. I just let it do its thing automatically. Latest version of RAIDar. I believe the other NAS is an 1100. I actually don't know because I've never even seen the other NAS.
Are you just asking to be thorough or is there some issue that is known? - Just wanted to be sure of what you were running. Based on what you've said I'd have to agree with what support told you.
Is the data that was on the other NAS backed up? Do you see it when you have RAIDar open? - No there was no other backup, unfortunately.
Yes I didn't touch it. Is there ANY way someone can erase a NAS without knowing their Front Page password or doing a factory reset? - Its not something as simple as an IP conflict is it, new device on the network and all that?
- I'm not sure exactly how RAIDar works but I believe it sends a packet to the NAS to wipe it. Not sure if an I.P. conflict would be an issue. However if you didn't do anything with RAIDar (e.g. choose RAID mode etc.) then it couldn't be a RAIDar bug. There'd be nothing initiated from the NAS itself that could cause a different NAS to be wiped. The only possible way would be if there was a bug in RAIDar.
You're sure the password wasn't the same on the NAS that was wiped and you didn't select that NAS by mistake?
On the NAS that was wiped was "Disable Journaling" checked or unchecked? - No, the password was different. Unless for some reason the other guy reset his password. Even still, how can I erase his content without physically resetting the device?
Could you elaborate on what you mean "choose RAID mode"? I never chose a RAID mode, I just let it do its thing , which is what you are supposed to do if you want RAID X. Is there some way that a choose RAID mode command could get sent to a NAS? Isn't this impossible-- to choose someone's RAID mode without having access to their account? Wouldn't I need to log into their FrontView to make these kinds of settings? And further still-- wouldn't I also need to perform a factory reset on his device in order to change RAID modes?
I'm not sure about the "Disable Journaling" option. Could you elaborate on that please?
I actually think an IP conflict caused this bug. This was an old NAS 1100 that he inherited from someone else in the company. tech wrote: No, the password was different. Unless for some reason the other guy reset his password. Even still, how can I erase his content without physically resetting the device?
You can't.tech wrote:
Could you elaborate on what you mean "choose RAID mode"? I never chose a RAID mode, I just let it do its thing , which is what you are supposed to do if you want RAID X. Is there some way that a choose RAID mode command could get sent to a NAS? Isn't this impossible-- to choose someone's RAID mode without having access to their account? Wouldn't I need to log into their FrontView to make these kinds of settings? And further still-- wouldn't I also need to perform a factory reset on his device in order to change RAID modes?
When you initiate a factory default there is a 10 minute window in which you can open RAIDar, click setup and see a dialog box pop up allowing you to choose X-RAID or Flex-RAID. After confirming your choice a packet would be sent to the NAS to start wiping the disks etc. After 10 minutes if you haven't made a choice it would automatically wipe the NAS.tech wrote:
I'm not sure about the "Disable Journaling" option. Could you elaborate on that please?
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It is an option under System > Performance in Frontview. You would have to remember what your choice is or have a copy of the logs or Config Backup downloaded to know what choice you had made.tech wrote:
I actually think an IP conflict caused this bug. This was an old NAS 1100 that he inherited from someone else in the company.
The only way a bug relating to an IP conflict could possibly have caused an issue is if you chose the RAID mode using RAIDar. I am not aware of there being such a bug. If you didn't choose the RAID mode the NAS would have done everything internally. Also if there was a bug both NAS units would have wiped not just one.When you initiate a factory default there is a 10 minute window in which you can open RAIDar, click setup and see a dialog box pop up allowing you to choose X-RAID or Flex-RAID. After confirming your choice a packet would be sent to the NAS to start wiping the disks etc. After 10 minutes if you haven't made a choice it would automatically wipe the NAS.
So it is possible that whatever happened, happened during this window. The setup option only applies to the NAS that was newly reset...not all NAS on the network...correct?...so I'm still perplexed.
Something about the way these 2 NAS systems were related caused this bug, because there was a 3rd NAS on the network that wasn't touched.Also if there was a bug both NAS units would have wiped not just one.
The newly created NAS had blank hard drives so there is no way to verify.- You'd only see "Click Setup" in the Info column in RAIDar for the NAS you factory reset (note a factory reset happens automatically on a system with blank, unformatted drives). If and only if you clicked setup during the 10 minute window, chose a RAID mode 9either X-RAID or Flex-RAID) and confirmed your choice RAIDar would then send a packet back to the NAS with this info and the factory default would commence. If you did nothing, no packet would be sent and after 10 minutes the NAS would decide to begin wiping the disks and setting up the RAID automatically.
For the NAS you didn't want wiped are you able to hook the drives up to a SATA port in a PC and check them using vendor tools?: http://www.readynas.com/kb/faq/hardware ... isk_is_bad
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