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aguden_guden_co's avatar
Mar 15, 2018
Solved

No access to admin page after 6.9.3 update

I have 2 of the ReadyNAS 314s and both updated from 6.9.2 to 6.9.3.  RAIDar shows both devices as Healthy with the firmware at 6.9.3. I was able to download the logs using RAIDar.  When I attempt to go to the admin page using RAIDar or a Chrome browser (on Windows 10) the browser shows connecting to admin page but times out afetr a while. Odd to that that browser page still shows firmware 6.9.2. 

I can use explorer and see the shares and folders and files and the backup on the 2 boxes are working fine.  Just can't get to the admin page.  When that times out it says that the admin page is offline. I would have attached the diagnostic log file but I note that you would need to ask for it.  Thanking you in advance for any help.   

  • Clearing the cache on Chrome takes care of the problem.  Maybe someone with more experiance could point out the specific things to flush but I did all and am ok.  Just asking for a few email addresses and probably some other sign in info. 

2 Replies

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  • I tried again using Microsoft EDge and all was fine.  I think the clue that the prior version of the firmware (6.9.2) was showing in the browser indicated there was some sort of cache problem.  I haven't tried clearing the Chrome cache yet but that's next.  

  • Clearing the cache on Chrome takes care of the problem.  Maybe someone with more experiance could point out the specific things to flush but I did all and am ok.  Just asking for a few email addresses and probably some other sign in info. 

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